Shlomo Bass
Los Angeles
Summary
Friendly and efficient professional devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.
Passionate about customer service with background in supporting customers in high-paced environments. In previous roles, excelled at handling customer inquiries and resolving issues efficiently, always prioritizing client satisfaction. Strengths include problem-solving skills, effective communication abilities, and adaptability to varied situations. Made significant impact by consistently improving customer service protocols, leading to increased satisfaction rates.
Overview
3
3
years of professional experience
2023
2023
years of post-secondary education
Work History
Customer Service Associate
EōS fitness
Los Angeles
01.2023 - Current
- Assisted members with inquiries regarding fitness programs and services.
- Educated customers on gym equipment usage and safety protocols.
- Processed membership applications and managed account updates efficiently.
- Resolved customer complaints through effective communication and problem-solving skills.
- Trained new associates on customer service procedures and systems effectively.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
Education
Fairfax High School
Los Angeles, CASkills
- Customer relationship management
- Membership processing
- Conflict resolution
- Problem solving
- Adaptability
- POS system operation
- Point of sale systems
- Inventory control
- Sales closing
Languages
Hebrew
Limited
Timeline
Customer Service Associate
EōS fitness
01.2023 - Current
Fairfax High School