Shlok Thakkar
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Dependable in carrying out management orders and exceeding team performance targets.
Overview
4
4
years of professional experience
Work History
Supervisor
Esso Circle K
10.2021 - 11.2023
- Collaborated with team members to ensure individual and team objectives are achieved
- Delivered customer service to the highest standard, ensuring all their needs are met and concerns addressed
- Analyzed fuel readings and Veeder report and following correct procedure when taking fuel delivery
- Tracked ongoing sales activity to ensure target sales of products are achieved
- Analyzed sales reports to identify sales opportunities
- Ensured store was stocked and merchandised
- Hired and trained team members and offered constructive feedback to improve performance
- Detailed new products and promotions to staff and customers
- Coordinated employee schedules according to availability and assisted with shift coverage.
Cashier Specialist
Shell
02.2021 - 10.2021
- Used optical scanners to establish price of goods or services
- Managed up-to-date financial records by sending and receiving bank checks and documenting transactions
- Counted money in cash drawers to verify correct amounts and adequate change
- Trained staff on equipment, procedures and other duties to effectively run POS systems
- Calculated total payments received to reconcile with total sales
- Balanced cash drawers at shift beginning and end
- Set up merchandise displays, including endcaps, floor displays and aisles
- Received feedback and complaints while demonstrating exceptional customer service
- Answered questions regarding special and seasonal products.
Cashier
Walmart
01.2020 - 02.2021
- Accepted checks, debit and credit cards, and gift certificates in line with company policy
- Maintained high customer satisfaction levels by going extra mile to personalize service
- Adhered to cash handling policies and procedures
- Processed cash register transactions on POS and provided correct change
- Verified prices and calculated totals using scanners and Point Of Sale (POS) systems
- Assisted customers to locate hard-to-find items
- Received feedback and complaints while demonstrating exceptional customer service.
Education
High School Diploma - Computer Programmer Analyst
Georgian College
Barrie, OntarioSkills
- Program support
- Maintenance and repairs
- Deadline compliance
- Staff Management
- Schedule development
- Process improvement
- Training and development
- Maintain systems
- Verbal communication
- Planning
- Problem-solving
- Public speaking
- Training and mentoring
- Employee Motivation
- Goal-Oriented
Languages
English
Full Professional
Gujarati
Full Professional
Hindi
Full Professional
Timeline
Supervisor
Esso Circle K
10.2021 - 11.2023
Cashier Specialist
Shell
02.2021 - 10.2021
Cashier
Walmart
01.2020 - 02.2021
High School Diploma - Computer Programmer Analyst
Georgian College