SHLOK PUROHIT
Canada,ON
Summary
Experienced with managing customer service teams to ensure top-tier service. Utilizes strategic thinking to resolve complex issues and improve processes. Track record of fostering positive team environment and achieving high customer satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
HEAD CUSTOMER SERVICE REPRESENTATIVE
NO FRILLS
11.2023 - Current
- Answer customer inquiries via calls, emails, chat, and social media.
- Provide information and solutions regarding products, pricing, and promotions.
- Process returns, exchanges, and cash transactions.
- Provided information on PC financial credit cards to enhance awareness of the brand's products and services.
- Increased customer satisfaction rate by 30% in 1st Year of working.
- Assist customers with guidance, recommendations, and information.
- Train and develop new team members.
- Led a team of 6 members in Experience.
ASSISTANT FINANCIAL MANAGER
R WAY CORPORATES
12.2020 - 05.2023
- Proactively engage with clients in the branch and deliver outstanding service experience through completing transactions and by identifying opportunities for advice, solutions, digital enablement, and partner introductions.
- Focus on education and demonstration, leverage technology to deliver a memorable client experience, drive solutions, and retain business.
- Contribute team results by listening and spotting opportunities to offer additional advice.
- Proactively take ownership of resolving and preventing client banking problems.
- Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests while completing transactions.
- Introduce clients to our mobile banking applications, assisting them in managing their banking needs better.
- Carries out routine tasks like service requests, transactions, and queries.
STUDENT VISA CONSULTANT
STUDYYVISAPLANNET
08.2022 - 05.2023
- Capturing and documenting step-by-step processes accurately to ensure consistency and clarity.
- Understanding the subject matter thoroughly to create relevant and precise SOPs.
- Collaborating with relevant stakeholders, such as team leads, subject matter experts, and quality assurance personnel, to gather input and ensure the SOP meets all requirements.
- Regularly reviewing and updating SOPs to reflect changes in processes or regulations.
- Streamlined the visa application process for clients, resulting in reduced wait times and increased approval rates.
Education
STRATEGIC MARKETING COMMUNICATION -
CONESTOGA COLLEGE
Kitchener, ON04.2025
BACHELOR OF BUSINESS ADMINISTRATION & INFORMATION SYSTEM MANAGEMENT - FINANCE MAJOR
SARDAR PATEL UNIVERSITY
Anand, IN08.2022
Skills
- Advanced verbal and written Communication
- Excellent Customer Service
- Problem-Solving
- Attention to Detail
- Cash Handling
- Sales
- Technical Proficiency
- Flexibility
- Delegation of Responsibilities
- MS Office expert
Certification
- Expert in MS Office and Word, 2020
- Certified Life Insurance Agent, 2020
Accomplishments
- NSS Candidate
- Dean’s Honor Roll, Fall 2021
Activities
- Tree Planting Activity, 10/01/22
- Volunteer at NSS and NCC, 2020
- Freelancing in Network Marketing, 2020
- Orientation Leader at SPEC, 08/01/19
- Event Sponsorship Team, 2021
- Indian Basketball Association Member, 2015
Timeline
HEAD CUSTOMER SERVICE REPRESENTATIVE
NO FRILLS
11.2023 - Current
STUDENT VISA CONSULTANT
STUDYYVISAPLANNET
08.2022 - 05.2023
ASSISTANT FINANCIAL MANAGER
R WAY CORPORATES
12.2020 - 05.2023
BACHELOR OF BUSINESS ADMINISTRATION & INFORMATION SYSTEM MANAGEMENT - FINANCE MAJOR
SARDAR PATEL UNIVERSITY
STRATEGIC MARKETING COMMUNICATION -
CONESTOGA COLLEGE
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