Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Timeline
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Shlok Ail

Kamloops,BC

Summary

Results-driven business administration graduate with a major in International Business and minor in Marketing, equipped with over 3 years of experience in customer service. Seeking employment opportunities where I can apply my diverse skill set and contribute to the success of a dynamic organization.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Team Leader

McDonald's
Kamloops, BC
03.2021 - Current
  • Contributed to increased revenue generation through upselling techniques and suggestive selling of specials or add-ons during order-taking process.
  • Managed daily financial transactions, including cash handling, balancing registers, and preparing deposits to ensure accuracy and accountability.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues.

Education

BBA - International Business | Marketing

Thompson Rivers University
Kamloops, BC
04.2024

High School Diploma -

Indian School Muscat
Muscat, Oman
04.2020

Skills

    Customer Service

    Microsoft Office including Word, Excel, and PowerPoint

    Oral and Verbal Communication

    Problem-solving

    Relationship-building

    Teamwork and Collaboration

Certification

Certified Level 1: Occupational First Aid, WorkSafeBC, 11/2023

Accomplishments

  • Promoted to team leader in November 2023.
  • Represented school from Oman in CBSE National Tennis Championship held in India consecutively for 5 years.

Languages

English
Native or Bilingual
Hindi
Full Professional
Arabic
Elementary
French
Elementary

Timeline

Team Leader

McDonald's
03.2021 - Current

BBA - International Business | Marketing

Thompson Rivers University

High School Diploma -

Indian School Muscat
Shlok Ail