Shizuho Enami
Toronto,ON
Summary
Enthusiastic and reliable customer service professional with over 10 years of experience in luxury retail and hospitality. Adept at providing attentive, high-quality service in fast-paced, customer-focused environments. Known for strong communication skills, a team-oriented mindset, and a deep sense of responsibility. Experienced in both Japanese and Western service styles, with a proven ability to adapt quickly to diverse cultural settings. Eager to leverage expertise in a new role.
Overview
11
11
years of professional experience
Work History
Server Assistant
Aburi Restaurants Canada, Ltd
09.2025 - Current
- Maintained cleanliness and organization of dining area to ensure a welcoming environment.
- Adapted quickly to changing priorities during peak service times, ensuring smooth operations.
Retail Sales Specialist
Canada Goose Japan Inc.
08.2024 - 03.2025
- Assisted customers with product recommendations for luxury outwear, enhancing shopping experience in premium collections.
- Developed strong relationships with international customers in English for bringing memorable experience for global clients.
- Boosted sales revenue through effective upselling and cross-selling techniques.
Sales Associate
Burberry Japan Inc.
01.2024 - 07.2024
- Handled customer inquiries and resolved issues promptly, contributing to positive shopping experiences.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Barista
La Bamboche
01.2023 - 10.2023
- Crafted high-quality espresso beverages and specialty drinks, ensuring consistency in taste and presentation.
- Maintained cleanliness and organization of workstations, adhering to health and safety standards.
Store Manager
The Estee Launder Companies Japan Inc.
02.2019 - 03.2022
- Managed daily boutique operations including staff scheduling, inventory control, and sales performance tracking
- Led, trained, and mentored a team of 5+ employees, improving product expertise and customer engagement skills
- Delivered tailored fragrance consultations, resulting in high customer satisfaction and repeat purchases
- Oversaw visual merchandising and seasonal displays to align with luxury brand image and marketing strategies
Store Manager
Onward Global Fashion Inc.
05.2014 - 08.2017
- Improved customer management by transitioning from analog to Excel-based database, enabling quick data access and efficient service.
- Developed weekly sales plans and tracking tools to clarify goals, resulting in improved team motivation and performance.
- Implemented personalized customer engagement strategies, increasing repeat visits and customer satisfaction.
- Negotiated with HQ for inventory tailored to regional demand and introduced innovative display methods, leading to top seasonal sales results.
Education
Certificate - Tourism - Travel Operations
Seneca Polytechnic
Toronto, ON04-2026
No Degree - English Language
Upper Madison College
Toronto, ON10-2022
Bachelor of Arts - English Language And Literature
Konan University
Hyogo, Japan 03-2013
High School Diploma -
Hatsushiba Tondabayashi Highschool
Osaka, Japan 03-2009
Skills
- Effective team collaboration
- Strong attention to detail
- Positive demeanor
- Eager to learn
- Guest relations experience
- Commitment to responsibilities
Accomplishments
- Supervised team of 6 staff members.
- Exceeded monthly store sales goals 2 months in a row, which had never reached its target before.
Languages
English
Professional Working
Japanese
Native or Bilingual
Korean
Elementary
Interests
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Passionate about fashion and style
- Helping others and giving back to the community
- Traveling, exploring diverse cultures, and engaging with local communities
Timeline
Server Assistant
Aburi Restaurants Canada, Ltd
09.2025 - Current
Retail Sales Specialist
Canada Goose Japan Inc.
08.2024 - 03.2025
Sales Associate
Burberry Japan Inc.
01.2024 - 07.2024
Barista
La Bamboche
01.2023 - 10.2023
Store Manager
The Estee Launder Companies Japan Inc.
02.2019 - 03.2022
Store Manager
Onward Global Fashion Inc.
05.2014 - 08.2017
Certificate - Tourism - Travel Operations
Seneca Polytechnic
No Degree - English Language
Upper Madison College
Bachelor of Arts - English Language And Literature
Konan University
High School Diploma -
Hatsushiba Tondabayashi Highschool