Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Interests
Timeline
Generic

Shizuho Enami

Toronto,ON

Summary

Enthusiastic and reliable customer service professional with over 10 years of experience in luxury retail and hospitality. Adept at providing attentive, high-quality service in fast-paced, customer-focused environments. Known for strong communication skills, a team-oriented mindset, and a deep sense of responsibility. Experienced in both Japanese and Western service styles, with a proven ability to adapt quickly to diverse cultural settings. Eager to leverage expertise in a new role.

Overview

11
11
years of professional experience

Work History

Server Assistant

Aburi Restaurants Canada, Ltd
09.2025 - Current
  • Maintained cleanliness and organization of dining area to ensure a welcoming environment.
  • Adapted quickly to changing priorities during peak service times, ensuring smooth operations.

Retail Sales Specialist

Canada Goose Japan Inc.
08.2024 - 03.2025
  • Assisted customers with product recommendations for luxury outwear, enhancing shopping experience in premium collections.
  • Developed strong relationships with international customers in English for bringing memorable experience for global clients.
  • Boosted sales revenue through effective upselling and cross-selling techniques.

Sales Associate

Burberry Japan Inc.
01.2024 - 07.2024
  • Handled customer inquiries and resolved issues promptly, contributing to positive shopping experiences.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

Barista

La Bamboche
01.2023 - 10.2023
  • Crafted high-quality espresso beverages and specialty drinks, ensuring consistency in taste and presentation.
  • Maintained cleanliness and organization of workstations, adhering to health and safety standards.

Store Manager

The Estee Launder Companies Japan Inc.
02.2019 - 03.2022
  • Managed daily boutique operations including staff scheduling, inventory control, and sales performance tracking
  • Led, trained, and mentored a team of 5+ employees, improving product expertise and customer engagement skills
  • Delivered tailored fragrance consultations, resulting in high customer satisfaction and repeat purchases
  • Oversaw visual merchandising and seasonal displays to align with luxury brand image and marketing strategies

Store Manager

Onward Global Fashion Inc.
05.2014 - 08.2017
  • Improved customer management by transitioning from analog to Excel-based database, enabling quick data access and efficient service.
  • Developed weekly sales plans and tracking tools to clarify goals, resulting in improved team motivation and performance.
  • Implemented personalized customer engagement strategies, increasing repeat visits and customer satisfaction.
  • Negotiated with HQ for inventory tailored to regional demand and introduced innovative display methods, leading to top seasonal sales results.

Education

Certificate - Tourism - Travel Operations

Seneca Polytechnic
Toronto, ON
04-2026

No Degree - English Language

Upper Madison College
Toronto, ON
10-2022

Bachelor of Arts - English Language And Literature

Konan University
Hyogo, Japan
03-2013

High School Diploma -

Hatsushiba Tondabayashi Highschool
Osaka, Japan
03-2009

Skills

  • Effective team collaboration
  • Strong attention to detail
  • Positive demeanor
  • Eager to learn
  • Guest relations experience
  • Commitment to responsibilities

Accomplishments

  • Supervised team of 6 staff members.
  • Exceeded monthly store sales goals 2 months in a row, which had never reached its target before.

Languages

English
Professional Working
Japanese
Native or Bilingual
Korean
Elementary

Interests

  • Youth mentor, providing guidance and support to empower the next generation of leaders
  • Passionate about fashion and style
  • Helping others and giving back to the community
  • Traveling, exploring diverse cultures, and engaging with local communities

Timeline

Server Assistant

Aburi Restaurants Canada, Ltd
09.2025 - Current

Retail Sales Specialist

Canada Goose Japan Inc.
08.2024 - 03.2025

Sales Associate

Burberry Japan Inc.
01.2024 - 07.2024

Barista

La Bamboche
01.2023 - 10.2023

Store Manager

The Estee Launder Companies Japan Inc.
02.2019 - 03.2022

Store Manager

Onward Global Fashion Inc.
05.2014 - 08.2017

Certificate - Tourism - Travel Operations

Seneca Polytechnic

No Degree - English Language

Upper Madison College

Bachelor of Arts - English Language And Literature

Konan University

High School Diploma -

Hatsushiba Tondabayashi Highschool
Shizuho Enami