Shiza Mubarak
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Apple
02.2023 - 12.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Immigration Assistant
Humanity First
09.2022 - 01.2023
- Assisted clients with immigration application completion to improve timeliness of case review and disposition.
- Contributed to client case file preparation and verified inclusion of required documentation.
- Interacted with telephone callers and answered questions about immigration attorneys' services.
- Filed correspondence and legal documents in correct client files and transmitted applicable documentation to courts and government agencies.
- Contacted clients to schedule appointments and discuss progress of cases.
Customer Service Representative
Bell Telecommunications
11.2021 - 08.2022
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Utilized customer service software to manage interactions and track customer satisfaction.
Education
Diploma - Immigration Case Manager
Herzing College
Toronto01.2023
Skills
- Data Collection
- Consultative Sales
- Complaint Resolution
- Account Updating
- Call Management
- Paperwork Processing
- Problem Resolution
- Customer Service
Timeline
Customer Service Representative
Apple
02.2023 - 12.2023
Immigration Assistant
Humanity First
09.2022 - 01.2023
Customer Service Representative
Bell Telecommunications
11.2021 - 08.2022
Diploma - Immigration Case Manager
Herzing College
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