Shiza Khan
Mississauga,ON
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records.
Overview
5
5
years of professional experience
Work History
Hostess
Mado
12.2022 - 07.2023
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Sales Associate
Freedom Mobile
08.2020 - 11.2022
- Insured daily sales targets for cellular plans, handsets, and accessories are hit and often exceeded daily targets.
- Negotiated one sale into multiple sales by offering more value to customers and those accompanying them.
- Handled the store's daily operations alone as well as performed open and closing, managing inventory and keeping the store clean and organized.
- Supervised and led new hires through sales training and store protocols.
- Enhanced customer experience by providing after-sale services to customers, ensuring everything is in order.
Initiated an organized system to keep track of large masses of inventory and accessory wall layout.
Sales Associate
Zara
05.2018 - 07.2020
- Demonstrated exceptional customer service to customers while processing their transactions in an efficient, accurate and friendly manner.
- Took ownership in tackling client problems appropriately, escalating issues to senior management when necessary to ensure problem resolution in a timely manner.
- Evaluated client needs and identify opportunities to promote store products and services.
- Reorganized the floor in a timely manner throughout the day, resulting in faster customer service.
Education
Bachelor of Arts - Law And Society
York University
Toronto, ON07.2022
Skills
- Negotiation skills developed by negotiating service prices with clients in a competitive market
- Problem resolution and de-escalation tactics
- Time Management
- Positive Customer Engagement
- Critical Thinking
- Inventory Tracking
References
Janita Houngmany, Manager, Zara
(226) 988-2744- janitahoungmany@gmail.com - My Manager
Abaan Janjua, Manager, Freedom Mobile
(647) 782-6230 - abaanjanjua@hotmail.com - My Manager
Timeline
Hostess
Mado
12.2022 - 07.2023
Sales Associate
Freedom Mobile
08.2020 - 11.2022
Sales Associate
Zara
05.2018 - 07.2020
Bachelor of Arts - Law And Society
York University
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