Shiza Khan
Mississauga,ON
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records.
Overview
5
5
years of professional experience
Work History
Hostess
Mado
Mississauga, ON
12.2022 - 07.2023
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Sales Associate
Freedom Mobile
Mississauga, ON
08.2020 - 11.2022
- Insured daily sales targets for cellular plans, handsets, and accessories are hit and often exceeded daily targets.
- Negotiated one sale into multiple sales by offering more value to customers and those accompanying them.
- Handled the store's daily operations alone as well as performed open and closing, managing inventory and keeping the store clean and organized.
- Supervised and led new hires through sales training and store protocols.
- Enhanced customer experience by providing after-sale services to customers, ensuring everything is in order.
Initiated an organized system to keep track of large masses of inventory and accessory wall layout.
Sales Associate
Zara
Mississauga, ON
05.2018 - 07.2020
- Demonstrated exceptional customer service to customers while processing their transactions in an efficient, accurate and friendly manner.
- Took ownership in tackling client problems appropriately, escalating issues to senior management when necessary to ensure problem resolution in a timely manner.
- Evaluated client needs and identify opportunities to promote store products and services.
- Reorganized the floor in a timely manner throughout the day, resulting in faster customer service.
Education
Bachelor of Arts - Law And Society
York University
Toronto, ON07.2022
Skills
- Negotiation skills developed by negotiating service prices with clients in a competitive market
- Problem resolution and de-escalation tactics
- Time Management
- Positive Customer Engagement
- Critical Thinking
- Inventory Tracking
References
Janita Houngmany, Manager, Zara
(226) 988-2744- janitahoungmany@gmail.com - My Manager
Abaan Janjua, Manager, Freedom Mobile
(647) 782-6230 - abaanjanjua@hotmail.com - My Manager
Timeline
Hostess
Mado
12.2022 - 07.2023
Sales Associate
Freedom Mobile
08.2020 - 11.2022
Sales Associate
Zara
05.2018 - 07.2020
Bachelor of Arts - Law And Society
York University