Shiwani Koul
Summary
An astute professional having 16 years of Experience in providing administrative support to the operational department. Well-developed communication and customer service skills. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
18
18
years of professional experience
Work History
DM - Corporate Communication
Savista Global
03.2021 - 01.2024
- Overseeing all incoming and outgoing communications, including emails, phone calls, reports, and internal correspondence
- Filing important documents, such as reports, meeting notes, emails, and letters
- Keeping the executive's calendar up to date, including adding events, rescheduling appointments, and providing daily briefings
- Follow all digital trends and implement research into marketing campaigns
- Conducting research and creating reports on various topics based on the needs of the executive
- Keeping important information and documents organized physically, and electronically
- Develops and implements policies and procedures for communicating on behalf of the organization that represents the corporate identity and promotes support to the organization's mission
- Bookkeeping tasks, receipts, expenses, and budgeting
- Social media management, overseeing communication programs, be it external and internal, that effectively describe and promote the organization and its products
- Coordinating with Sr
- Leadership
- Maintaining a high degree of discretion and confidentiality
- Coordination of travel, including air, rental car, hotels, etc
- Provide all necessary administration tasks, including mail, drafting documents, preparing correspondence, phone screening, and appointments
- Anticipate the manager's needs by gathering all needed elements to make administrative decisions as well as taking appropriate action in his absence.
Executive Assistant to the Director & Investor
Jakson Limited
03.2017 - 02.2021
- Schedule and coordinate meetings, appointments, and travel arrangements, visa processing for VCMD
- Ensure and maintain confidentiality of all communications and documentation
- Managed an active calendar of appointments, filed expenses, and reports, and composed and prepared confidential correspondence
- Handled all domestic and international travel reservations, cutting the company's travel expenses by 12 percent
- Answered and screened telephonic calls courteously while taking messages with a higher degree of accuracy
- Organized 3+ months of meetings and the logistics elements (Scheduling, coordinating with the leadership team, organizing, preparing, and circulating Agendas)
- Coordination for orders, payments
- Acted as a frontline in dealing with public relations, boosting the organization's credibility
- Updating and keeping track of all memberships, credit cards, CII membership, and other specific purchases as per the instructions of VCMD
- Correspondence with the customers, and vendors on behalf of VCMD
- Personalize emails from VCMD's Desk as per the occasion.
Executive Assistant - GM Direct (SALES)
BOP - Pvt Ltd
02.2014 - 06.2017
- Worked under the supervision and guidance of the assistant project manager and superintendent
- Allocated resources to various departments and managers as per their needs and requirements
- Highly skilled in drafting and typing standard letters and memoranda
- Coordinate and schedule appointments and meetings
- Arrange and update HR reports
- Maintain leave records
- Take minutes of meetings and distribute them to participants
- Processed correspondence and emails
- Interacted with prospective customers to determine their needs
- Worked in coordination with the project administrator and managers to complete the projects - Served as a point of contact from project initiation to completion.
Executive Assistant to VP- Corporate Affairs
GVK Group
01.2012 - 01.2014
- Coordinating Handling of high-ranking government officials providing them meet and assist domestic as well as international
- Manage calendar, travel, logistics, and invitations for MD
- Prepare presentations/letter drafting/ notes/ Correspondence
- Maintaining Files & Records
- Keeping a record of the organization's activities
- Compiling lists of important names and addresses of officials & organizations
- Work with HR to handle complaints & grievances of Employees
- Work closely with MD on top-level hiring
- Business trips- Domestic & International
- Willing to take responsibility for all events
- Worked as a coordinator to prepare data for high-ranking government officials, keeping a record of representatives of different countries.
Shift Supervisor
Spice Jet Airline
06.2008 - 01.2012
- Worked as a bridging force between the customer and the organization
- Tried to meet the customer needs within the ambit of the management
- Solving the queries and problems of the customer and delivering the best of the service
- Worked as a counter Supervisor
- Handling of delays and cancellations of flights.
Cabin Crew
Kingfisher Airline
03.2006 - 04.2008
- Attending a pre-flight briefing, during which air cabin crew are assigned their working positions for the upcoming Carrying out pre-flight duties, including checking the safety equipment, ensuring the aircraft is clean and tidy, ensuring that information in the seat pockets is up to date and that all meals and stock are on board
- Welcoming passengers on board and directing them to their seats
- Informing passengers of the aircraft safety procedures and ensuring that all hand luggage is securely stored away
- Checking all passenger seat belts and galleys are secure before take-off
- Making announcements on behalf of the pilot and answering passenger questions during the flight
- Serving meals and refreshments to passengers.
Education
Advanced course in Digital Marketing -
Bachelors in Arts - Communication
Jammu University
09.2009
Diploma - Computer And Information Systems
Kawa Institute
Jammu India03.2007
Diploma - Aviation
Frankfinn Institute
Jammu India03.2006
Skills
- Outstanding Communication Skills
- Problem Solving Skills
- Coordinating & Teamwork Ability
- Managing and Decision-Making Skills
- Computer Literacy
- Record Keeping & Report Writing
- Presentations
- Process Improvement
- Scheduling Staff
- Vendor Management
- Canva
- Customer Service
- Computer Skills
- MS Office
- Documentation And Reporting
- Administration and Reporting
- Brand Management
- Digital Marketing
- Scheduling and Coordinating
- Google Drive
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Timeline
DM - Corporate Communication
Savista Global
03.2021 - 01.2024
Executive Assistant to the Director & Investor
Jakson Limited
03.2017 - 02.2021
Executive Assistant - GM Direct (SALES)
BOP - Pvt Ltd
02.2014 - 06.2017
Executive Assistant to VP- Corporate Affairs
GVK Group
01.2012 - 01.2014
Shift Supervisor
Spice Jet Airline
06.2008 - 01.2012
Cabin Crew
Kingfisher Airline
03.2006 - 04.2008
Advanced course in Digital Marketing -
Bachelors in Arts - Communication
Jammu University
Diploma - Computer And Information Systems
Kawa Institute
Diploma - Aviation
Frankfinn Institute
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