Shivraj Singh Kahlon
Apt-204, 44 Gristmill Court, Halifax,NS
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
2
2
years of professional experience
1
1
Certification
Work History
CUSTOMER SERVICE REPRESENTATIVE
Subway
Kingston, ON
09.2021 - Current
- Delivered fresh food to customers across local area
- Carried food in insulated bags to maintain hot or cold temperature
- Picked up meals from local restaurants and dropped off at residential and business customer locations
- Navigated local streets and highways with ease using GPS system
- Analyzed customer address to determine best route for timely delivery
- Maintained positive relationships with customers to promote further business opportunities
- Communicated with restaurant staff to coordinate deliveries and obtain destination address
- Documented time of delivery to record completion of order
- Maintained vehicle according to company and state safety requirements
- Presented customers with bills and receipts to collect payment for delivered food
- Maintained positive attitude and diplomacy when dealing with customers and other team members
- Followed safety rules to keep clean driving record with no accidents or incidents
- Promoted positive customer service by delivering on-time shipments and fully resolving issues
- Informed regular customers of new products or services and price changes
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Demonstrated excellent communication skills in resolving product and consumer complaints
- Developed strong customer relationships to encourage repeat business
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Mentored new employees on procedures and policies to maximize team performance.
SECURITY GUARD
Signal 88
Kingston, ON
06.2022 - 08.2022
- Secured personnel and premises by inspecting buildings and patrolling property
- Addressed problems quickly and reported clear information while working under minimal supervision
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations
- Investigated reported incidents to protect company assets
- Monitored access control systems and key code records for suspicious activities
- Maintained high levels of alertness throughout shifts
- Provided friendly and professional assistance to employees, visitors and customers.
Education
High School Diploma - Business and Accounting
St. Lawrence College
04.2023
Skills
- Customer Service
- Data Entry and Maintenance
- Responding to Difficult Customers
- Efficient and Detail-Oriented
- Building Customer Trust and Loyalty
- Verbal and Written Communication
- Calm and Professional Under Pressure
- Customer Retention Strategies
- Multitasking and Prioritization
- Upbeat and Positive Personality
- Sales Expertise
- Retail Sales Customer Service
Certification
Advanced Certificate in Business Accounting
Languages
English
Professional
Punjabi
Professional
Hindi
Professional
Timeline
SECURITY GUARD
Signal 88
06.2022 - 08.2022
CUSTOMER SERVICE REPRESENTATIVE
Subway
09.2021 - Current
High School Diploma - Business and Accounting
St. Lawrence College
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