SHIVPAL SINGH
Surrey,BC
Summary
An astute professional with About 8 years of experience Business, Development, PL Collection, Relationship Management & Team Management. Proven track record of establishing systems/ procedures, thereby contributing in a major way towards augmented growth and profitability levels. An effective communicator with excellent relationship building & interpersonal skills. Possess a flexible & detail oriented attitude.
Overview
9
9
years of professional experience
Work History
Amazon Delivery Driver
Amazon
Burnaby, BC
09.2024 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Deputy Manager
ICICI Bank
Amritsar, India
10.2022 - 05.2024
- Looked after Education Loan
- Defined clear targets and objectives and communicated to other team members.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained strict confidentiality of bank records and client information.
- Submitted loan applications to underwriter for verification and recommendations.
Collection Manager
Indiabulls Consumer Finance Ltd. (Dhani Loans & Services Ltd.)
Chandigarh, India
09.2019 - 10.2022
- Looked after Personal Loan Collection, Team Leader
- Managed a diverse portfolio of accounts, ensuring timely collections and minimizing losses.
- Conducted regular account reviews to identify high-risk clients and adjust collection strategies accordingly.
- Worked with legal resources and recovery teams to manage default issues.
- Supervised staff of collectors, monitoring phone calls and letters.
Relationship Officer
Aditya Birla Sun Life Insurance
Chandigarh, India
04.2018 - 09.2019
- Looked after Health, Life, Term Plan, Investment
- Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Cross-sold insurance products to existing clients to reach sales targets.
- Worked closely with other team members to optimize sales strategies and achieve regional goals.
Sales Executive
I Process Services PVT. LTD.
Chandigarh, India
08.2016 - 04.2018
- Looked after Car Loan.
- Coordinated with loan officers to optimize the pre-approval process, resulting in a smoother overall experience for clients.
- Communicated with customers daily to request information and complete paperwork.
- Set up files using loan officer checklist and submitted on-time for processing.
- Managed customer relations, ensuring timely communication of loan status updates for increased client retention.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
Education
BCA -
MAHARAJA GANGA SINGH UNIVERSITY
01.2012
12TH -
AJMER BOARD
RAJASTHAN01.2009
10TH -
AJMER BOARD
RAJASTHAN01.2007
Skills
- Marketing
- Business Development
- Relationship Management
- Team Management
- Staff Development
- Compliance Management
- Learning
- Sales and Marketing
- Flexibility
- Commitment
- Problem Solving
- Sincerity
Accomplishments
- Achieved 9th Rank Out of 410 in Pan India during 2020 with Indiabulls Consumer Finance Ltd (Dhani Loans & Services Ltd.)
LICENSE
- Class 5 license
- Forklift license
STATUS
- Permanent Resident
Timeline
Amazon Delivery Driver
Amazon
09.2024 - Current
Deputy Manager
ICICI Bank
10.2022 - 05.2024
Collection Manager
Indiabulls Consumer Finance Ltd. (Dhani Loans & Services Ltd.)
09.2019 - 10.2022
Relationship Officer
Aditya Birla Sun Life Insurance
04.2018 - 09.2019
Sales Executive
I Process Services PVT. LTD.
08.2016 - 04.2018
12TH -
AJMER BOARD
10TH -
AJMER BOARD
BCA -
MAHARAJA GANGA SINGH UNIVERSITY