Shivon Mills-Brown
Brampton,Ontario
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Operations Officer
TD Canada Trust
Mississauga, Ontario
10.2024 - Current
- Maintained security protocols related to the handling of confidential information or funds transfers.
- Reviewed documents for accuracy and completeness to ensure compliance with banking regulations.
- Provided technical support to bank staff on operational procedures and processes.
- Ensured compliance with applicable laws and regulations governing banking operations.
- Worked effectively in team environments to make the workplace more productive.
Customer Experience Agent
TD Canada Trust
Brampton, Ontario
07.2022 - Current
- Maintained up-to-date knowledge of product features, benefits, pricing, and promotions.
- Ensured accuracy of all information provided to customers by verifying data entered into the system.
- Monitored customer interactions to ensure compliance with company policies and procedures.
- Analyzed trends in customer feedback to identify areas of improvement.
- Gathered valuable insights about the customer experience via post-interaction surveys.
Education
Undergraduate Geology Program -
University of Toronto (Mississauga)
7 Mario StreetSt. Thomas Aquinas S.S
Skills
- Regulatory Compliance
- MS Office
- Task Prioritization
- Computer Skills
- High-energy attitude
- Senior leadership support
- Stratigraphy and sedimentology
- Field sampling techniques
- Geoscience report writing
- Geological mapping
Highlights
- Built a number of personal connections with TD clientele leading to increased business through Money In and Money out Opportunities
- Consistently surpassed goals set for me by direct management, pacing at 200+% at all points of employment
- Worked in tandem with senior colleagues in order to get a deeper understanding of TD products and procedures to better inform our clientele.
References
References available upon request.
Timeline
Operations Officer
TD Canada Trust
10.2024 - Current
Customer Experience Agent
TD Canada Trust
07.2022 - Current
Undergraduate Geology Program -
University of Toronto (Mississauga)
St. Thomas Aquinas S.S
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