Summary
Overview
Work History
Education
Skills
Certification
Availability
Timeline
Generic

Shivneet Kaur

Burnaby,BC

Summary

Dedicated and knowledgeable individual with vast experience providing exceptional customer service to a wide variety of clients. Proven ability to quickly assess customer needs and provide appropriate solutions. Skilled in resolving customer issues, managing customer relations, and providing detailed product knowledge. Committed to streamlining processes to improve customer service efficiency and satisfaction.

Overview

1
1
year of professional experience
1
1
Certification

Work History

OPERATIONAL RISK CONSULTANT

Sephora
08.2022 - Current
  • Reviewed customer complaints and identi ed root causes of errors or de ciencies in service delivery processes.
  • Monitored daily operations for potential risks or incidents that could lead to losses or reputational damage.
  • Developed strong customer relationships and loyalty through effective communication.
  • Developed and maintained inventory management policies and procedures.

SECURITY GUARD OFFICER

Genesis Security
08.2022 - 05.2023
  • Monitored surveillance systems to detect suspicious activity and respond accordingly.
  • Developed comprehensive emergency response plans for each event.
  • Adapted quickly in dynamic environments while maintaining professional demeanor.
  • Collaborated with other departments to ensure smooth operations before, during, and after events.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.

Cashier

IKEA
04.2022 - 08.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.

Education

Associate of Arts - ARTS CANDIDATE

University of Canada West
Vancouver, BC
09.2023

Skills

  • Microsoft Word
  • Microsoft Excel
  • Customer Relations
  • Retail Sales Customer Service
  • Sales Expertise
  • File and Records Management
  • Safety and Security
  • Verbal and Written Communication

Certification

  • BC Security License
  • IBM Customer Representative

Availability

Monday, Tuesday, Wednesday, Sunday

Timeline

SECURITY GUARD OFFICER

Genesis Security
08.2022 - 05.2023

OPERATIONAL RISK CONSULTANT

Sephora
08.2022 - Current

Cashier

IKEA
04.2022 - 08.2022

Associate of Arts - ARTS CANDIDATE

University of Canada West

Similar Profiles

CREATE PROFILE
Shivneet Kaur