Shivika Mohan Sharma

• Managed inbound leads through various channels (phone, email, chat) and qualified prospects based on company criteria.

• Engaged with potential customers to identify their needs and successfully convert them into sales opportunities.

• Identified opportunities for cross-selling and upselling during customer interactions to drive revenue growth.

• Negotiated pricing and terms with potential customers to close sales deals while maintaining strong relationships.

• Reconciled accounts, ensuring that all financial transactions, including invoices and payments, were processed correctly and timely.

• Managed vendor relationships and processed payments, ensuring accurate and timely disbursements.

•Conducted detailed analysis of financial data to identify trends, variances, and areas for cost-saving opportunities.

•Collaborated with both accounting and marketing teams to ensure seamless financial operations and marketing campaign execution.

• Performed daily reconciliations of payment transactions, ensuring accurate records and identifying discrepancies for resolution.
• Collaborated with accounting and finance departments to resolve transaction issues and ensure balanced books.
• Ensured timely and accurate processing of payments while adhering to internal policies and regulatory standards.
• Managed and processed a high volume of financial transactions, including wire transfers, ACH payments, credit card transactions, and check deposits.