Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Shivika Bhardwaj

Nelson,Canada

Summary

I'm an energetic professional with a cheerful attitude and excellent communication abilities. Well-known for my enthusiasm, determination, and ability to work well with others, I thrive at producing outcomes and encouraging productive teamwork. I have a history in hospitality, so I have the ability to deliver great customer service, am skilled with point-of-sale systems, and work well under pressure. My ability to multitask, maintain my cool under pressure, and make wise decisions make me a valuable member of a dynamic work environment.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Front Desk

Hume Hotel and Spa
Nelson
04.2022 - Current
  • Responsible for handling guest check-ins/check-outs.
  • Provide excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Handled cash, credit card and debit transactions accurately, balancing the register at the end of each shift.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Coordinated pick-up and delivery of food as we are also responsible for taking order and packaging food for pickup.
  • Received incoming calls and coordinated with staff to fulfill customer requests.

Cash Office Clerk

Safeway
Nelson, BRITISH COLUMBIA
02.2022 - 04.2022
  • Received and recorded cash, checks and transfers.
  • Implemented program to create daily spreadsheets and streamline financial reporting.
  • Performed weekly deposits into bank accounts as per store policy.
  • Ensured all paperwork was completed correctly and submitted on time.
  • Recorded debit, credit and account transactions in computer spreadsheets and databases.
  • Counted and verified currency, coins and checks received during shift.
  • Provided support to other departments when needed regarding cashiering functions.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Helped as cashier whenever needed.

Cook

Panago Pizza
Castlegar
10.2021 - 01.2022
  • Washed and cut ingredients for quick meal assembly.
  • Recorded customer orders by answering phone or taking information in person.
  • Prepared garnishes for later use in meal production.
  • Maintained clean and orderly appearance throughout kitchen area.
  • Responded quickly to customer orders while maintaining product quality standards.
  • Stocked freezers and refrigerators to maintain adequate supply of ingredients and products.
  • Kept stations stocked and ready for use to maximize productivity.
  • Dropped off food and drink orders for customer pickup.
  • Collaborated with team to deliver timely service of items.

Front Desk

Radisson Blu
, INDIA
01.2020 - 01.2021
  • Answered guest inquiries, recommending shopping, dining or entertainment.
  • Responded to inquiries and room requests made online, by phone and via email.
  • Stocked office supplies at the front desk area ensuring sufficient inventory levels are maintained at all times.
  • Performed check-ins and check-outs by verifying the identification.
  • Handled cash, credit card, and room charges transactions accurately.
  • Responded promptly to guest requests for special arrangements or services.
  • Prepared basic food service by setting up continental breakfast or coffee and tea supplies.
  • Maintained daily paperwork including reports, logs and records related to front desk operations.
  • Advised housekeeping staff of rooms vacated and ready for cleaning.
  • Posted charges, updated accounts and issued bills to departing guests.
  • Completed end-of-day reporting and balanced registers to maintain financial accuracy.

Education

Resort and hotel management - Hospitality And Tourism Management

Selkirk College
Nelson, BC
10-2023

High school graduate -

B.C.M. Arya model sr. sec. school (INDIA)

Skills

  • Excellent communications skills
  • Self-motivated
  • Positive attitude
  • Team player
  • Energetic work attitude
  • POS Systems
  • Hospitality Services
  • Multitasking in fast paced environment
  • Decision-Making

Certification

  • Food Safety Certificate
  • Serving it Right Certificate

Languages

English
Full Professional
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual

Timeline

Front Desk

Hume Hotel and Spa
04.2022 - Current

Cash Office Clerk

Safeway
02.2022 - 04.2022

Cook

Panago Pizza
10.2021 - 01.2022

Front Desk

Radisson Blu
01.2020 - 01.2021

Resort and hotel management - Hospitality And Tourism Management

Selkirk College

High school graduate -

B.C.M. Arya model sr. sec. school (INDIA)

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Shivika Bhardwaj