Shivi Malhotra
Calgary,Canada
Summary
Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and achieving sales targets.
Overview
1
1
year of professional experience
Work History
Usher
Calgary Sports and Entertainment Corporation
09.2024 - Current
- I work as an usher at the Calgary Sports and Entertainment Corporation.
- Resolved customer issues using listening skills, professional attitude and problem-solving techniques.
- Helped maintain a clean and orderly work environment.
- Assisted with special events and programs.
- Greeted customers and provided assistance to ensure an enjoyable experience for them.
- Worked closely with other staff members to ensure a smooth operation.
- Clearly conveyed information to patrons about seating, events, and policies.
- Assisted guests efficiently, especially during busy times like when the event starts.
Trainer Sales Associate
HOTWORX
01.2026 - 02.2026
- I worked as a trainer sales associate at HOTWORX
- Assessed individual fitness levels and tailored programs for optimal results.
- Implemented safety protocols to ensure a secure training environment.
- Maintained knowledge of current promotions and sales to inform customers effectively.
- Collaborated with team members to achieve daily sales targets and enhance store performance.
- Organized merchandise displays to optimize customer engagement and drive sales.
- Addressed customer inquiries and resolved issues promptly, enhancing satisfaction levels.
- Participated in inventory management, including stock replenishment and organization.
- Developed product knowledge through training sessions, improving service quality and expertise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Processed transactions accurately and efficiently using point-of-sale systems.
- Assisted customers in product selection, ensuring a positive shopping experience.
Education
University of Calgary
Calgary06-2029
Joane-Cardinal Schubert High School
Calgary06-2024
Skills
- Excellent time management and communication skills
- Ability to multitask and be organized
- Fast learner
- Excellent at conversing with clients as well as with coworkers
- Reliability and punctuality
- Problem-solving skills
- Patience and composure
- POS inventory system operation
- Customer service
- Goal oriented
LANGUAGES
English
Native or Bilingual
Hindi
Native or Bilingual
Interests
Undeniable passion for reading, writing, dancing, acting, and learning
Timeline
Trainer Sales Associate
HOTWORX
01.2026 - 02.2026
Usher
Calgary Sports and Entertainment Corporation
09.2024 - Current
University of Calgary
Joane-Cardinal Schubert High School