Well-trained F&B Leader promoting 8 years of expertise in food and beverage industry. Passionate leader with know-how to develop positive working environment and improved employee retention. Great guest service and conflict resolution skills.
Hi, I’m
SHIVENDRA SINGH
Campbell River,BC
Summary
Overview
9
years of professional experience
Work History
Naturally Pacific Resort
Restaurant Supervisor
06.2024 - Current
Job overview
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Hired, trained and mentored staff to meet and exceed high quality standards.
- Monitored health and safety standards to maintain a clean, safe working environment.
- Provided ongoing coaching for employees, nurturing professional growth opportunities within the organization.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Increased repeat business through excellent customer service, maintaining strong relationships with patrons.
- Managed inventory control, reducing waste and optimizing resources allocation.
Five Jumeriah Village Hotel
Assistant Restaurant Manager
03.2023 - 12.2023
Job overview
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Conducted regular meetings with staff to discuss performance and address any issues.
- Developed and implemented strategies to improve revenue and profitability.
- Analyzed daily sales figures and developed strategies to increase sales.
- Managed team of up to 30 restaurant staff, maintaining exceptional guest service and quality standards.
- Created and maintained detailed financial records and reports to inform future strategies.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
Five Jumeriah Village Hotel
F&B Supervisor
08.2021 - 02.2023
Job overview
- Enhanced team productivity by providing ongoing training, coaching, and performance evaluations for F&B staff members.
- Increased employee retention by fostering a supportive workplace culture that encouraged growth opportunities and open communication.
- Streamlined inventory management with diligent tracking and regular communication with suppliers to ensure adequate stock levels.
- Collaborated with kitchen staff to ensure timely delivery of orders while maintaining consistent quality standards.
- Contributed to a positive work environment by consistently demonstrating professionalism, respect, and genuine care for staff and guests alike.
- Boosted revenue through effective upselling techniques and promotion of special menu items or events.
- Coordinated event planning efforts, working closely with clients to create memorable experiences within budget constraints.
- Maintained high-quality food and beverage offerings, closely monitoring preparation and presentation standards.
OUTLET, Soul
Team Leader
02.2020 - 07.2021
Job overview
- Handling Operation
- Making Day End Revenue Reports
- Section allocation of staff
- Billing
- Training & Scheduling of staff
- Following Up for Sales Targets of Outlet
OUTLET – POOL BAR
Waiter
07.2019 - 01.2020
Job overview
Royal Caribbean International Cruise
Waiter
08.2018 - 04.2019
Job overview
Taj Hotel
Waiter
02.2017 - 04.2018
Job overview
The Oberoi Amarvilas
Food and Beverage Assistant
08.2015 - 01.2017
Job overview
Education
IHMJodhpur, Rajasthan
Bachelor of Science from Hospitality Administration And Management
05.2015
University Overview
PANTANGAR INTER COLLAGEUttarakhand
Intermediate
05.2010
University Overview
Skills
Team Coordination
Hospitality
Staff Training
Guest Relations
Service Quality
Team Management
Staff Supervision
Food Safety Compliance
Task Delegation
Conflict Resolution
Staff Management
Restaurant policies and procedures
Languages
English
Full Professional
Hindi
Native or Bilingual
Timeline
Restaurant Supervisor
Naturally Pacific Resort
06.2024 - Current
Assistant Restaurant Manager
Five Jumeriah Village Hotel
03.2023 - 12.2023
F&B Supervisor
Five Jumeriah Village Hotel
08.2021 - 02.2023
Team Leader
OUTLET, Soul
02.2020 - 07.2021
Waiter
OUTLET – POOL BAR
07.2019 - 01.2020
Waiter
Royal Caribbean International Cruise
08.2018 - 04.2019
Waiter
Taj Hotel
02.2017 - 04.2018
Food and Beverage Assistant
The Oberoi Amarvilas
08.2015 - 01.2017
IHM
Bachelor of Science from Hospitality Administration And Management
PANTANGAR INTER COLLAGE
Intermediate
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