Shivendra Pratap
Scarborough,ON
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Gatestone & Co
06.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Administrative Assistant
Lionsgate Security
09.2021 - 05.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Operation Associate
Parliament Animal Hospital
05.2021 - 08.2021
- Maintained and prioritized to-do-list and followed up to complete tasks on-time.
- Executed and maintained quality control processes to meet criteria and standards and increase customer satisfaction.
- Collaborated with other departments to establish smooth implementation of operational processes and procedures.
- Followed shipping and receiving procedures for goods and materials.
Education
Post Graduation Diploma - Marketing Management And Professional Sales
Lambton College
Toronto08.2021
Skills
- Data Collection
- Information Security
- Complaint Resolution
- Report Generation
- Microsoft Excel
- Customer Relations
- Critical Thinking
Languages
English
Full Professional
Timeline
Customer Service Representative
Gatestone & Co
06.2022 - Current
Administrative Assistant
Lionsgate Security
09.2021 - 05.2022
Operation Associate
Parliament Animal Hospital
05.2021 - 08.2021
Post Graduation Diploma - Marketing Management And Professional Sales
Lambton College
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