SHIVENDER KAUR
Surrey,BC
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
1
1
year of professional experience
Work History
Cashier
Starbucks
06.2024 - 09.2024
- Provide a friendly and welcoming experience, ensuring customer satisfaction.
- Educate customers on the Starbucks Rewards program and assist with enrollment if necessary.
- Enter orders into the point-of-sale (POS) system and ensure special requests or modifications are correctly communicated to the barista team.
- Monitor stock levels of items like cups,straws napkins,and other supplies and inform the shift supervisor when inventory is low.
- Provide information on coffee beans brewing methods,and merchandise available for purchase.
Customer Service Representative
Gap Outlet
12.2023 - 05.2024
- Greeting customers, responding to questions, improving engagement with merchandise, and offered product recommendations, and resolved customer complaints efficiently.
- Directing customers to merchandise within store.
- Performed tasks of all functions regarding receiving, stock, and housekeeping-related tasks.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Processed transactions accurately using the point-of-sale (POS) system,including cash,credit,debit and returns. Balanced cash registers and handled end-of-day reconciliations.
Education
Associate of Arts - Health Sciences
Langara College
Vancouver, BC12.2025
Skills
Customer Service
Microsoft Office (Word, Excel, PowerPoint)
Marketing
Planning
Work Ethic and Integrity
Cash Handling
Patience and Empathy
Time management skills
Cleaning and sanitizing
Cash Register Operation
Order Taking
Problem-Solving
Availability
Part-time.
Tuesdays,Fridays,Saturdays,Sundays- fully available.
Mondays and Wednesdays- fully available after 1pm.
Thursdays- fully available after 4pm.
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Volunteering Experience
Member of VOLT ( a volunteer program at Langara).
- Refer students to key resources,services and departments to support the transition.
- Engage with students,make them comfortable, and answer their questions to help with their transition to college.
- Role model inclusive, respectful and welcoming student leadership.
Timeline
Cashier
Starbucks
06.2024 - 09.2024
Customer Service Representative
Gap Outlet
12.2023 - 05.2024
Associate of Arts - Health Sciences
Langara College
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