HARSHDEEP SINGH
Belleville,ON
Summary
Experienced with proven track record driving high customer satisfaction and creating positive customer experiences. Proficient in using various customer service software programs and offers strong knowledge of customer service best practices. Highly organized, reliable and attentive to customer needs.
Overview
3
3
years of professional experience
Work History
CUSTOMER SERVICE ASSOCIATE
KFC
01.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
Fabrication Technician
RAJ STEEL WORKS
01.2021 - 08.2023
- Fastened joints and seams together to assemble components into sheet metal products.
- Used rulers, squares and scribes to measure and mark dimensions and reference lines on materials.
- Performed quality finishes by trimming and deburring to create smooth surfaces and joints of assembled parts.
- Observed safety practices and procedures to maintain safe and clean working environment.
Education
POST SECONDARY DIPLOMA - DIPLOMA IN CRIMINAL JUSTICE
LOYALIST COLLEGE
Belleville, ON05.2025
DIPLOMA - COMPUTER APPLICATION
KITES ACADEMY
JALANDHAR, INDIA 09.2023
Skills
- Customer Service
- Customer Support
- Problem Resolution
- Team Collaboration
- Guest Services
- Customer Relationship Management (CRM)
- Sales closing
- Negotiation
Languages
English
Full Professional
Timeline
CUSTOMER SERVICE ASSOCIATE
KFC
01.2024 - Current
Fabrication Technician
RAJ STEEL WORKS
01.2021 - 08.2023
POST SECONDARY DIPLOMA - DIPLOMA IN CRIMINAL JUSTICE
LOYALIST COLLEGE
DIPLOMA - COMPUTER APPLICATION
KITES ACADEMY
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