Overview
Work History
Education
Skills
Certification
Timeline
Generic

SHIVANSHU GULATI

Thompson,Canada

Overview

7
7
years of professional experience
1
1
Certification

Work History

Dispatch Coordinator

Orange Taxi
11.2023 - 02.2025
  • Dispatch Taxi according to written schedules and work orders, or as requested by calls.
  • Operate radio equipment to communicate with drivers.
  • Monitor personnel workloads and locations
  • Maintain vehicle operator work records using computerized or manual methods and ensure time sheets.
  • Answering Calls and Resolving the Customer query’s.
  • Handling the emails and vouchers of the in house clients.
  • Managed communication between drivers and customers.
  • Collaborated with management to develop and refine standard operating procedures for dispatch activities.

Loss Prevention Associate

Walmart
03.2024 - 11.2024
  • Monitor public areas for unusual activity and potential threats.
  • Oversee security systems, including alarms and CCTV.
  • Identify potential thieves among customers or staff.
  • Follow and confront suspected shoplifters.
  • Document thefts and security violations observed on duty.

Security Guard

Impact Security Group
11.2023 - 08.2024
  • Ensure the safety of clients' property and personnel.
  • Develop and implement standard operating procedures for incident reporting and management.
  • Understand client security needs, site-specific regulations, equipment, and existing protocols for fire, theft, or break-ins.
  • Maintain high standards of customer care while performing duties also respond immediately to emergencies to assist clients.

Senior Sales Associate

Seven Eleven
02.2023 - 11.2023
  • Using electronic cash register to ring up customers purchases Process Sales Transactions
  • Stocking items Maintain the Store
  • Answering Customers queries about 7-Eleven products and services.
  • Customer Service
  • Staff Training
  • Data Entry

Dispatch Manager

Wheel King Trans haul
09.2022 - 01.2023
  • Manage all aspects of the dispatching process, including hiring, training, scheduling, performance monitoring, and handling customer complaints.
  • Monitor routes and oversee the dispatch team.
  • Maintain communication with drivers and customers.
  • Foster a culture of high-level communication between dispatchers and customers regarding operational challenges, updates, investigations, and ETAs in a professional and timely manner.

Senior Dispatcher

SRP US Logistics
01.2020 - 07.2022
  • Directed dispatching, routing, and tracking of [Number] fleet vehicles.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Processed invoices and payments for dispatched orders to provide proof of transaction.
  • Answered phone calls and responded to customer emails.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Scheduled deliveries and pickups according to customer needs.
  • Scheduled and organized delivery routes.
  • Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
  • Assisted in resolving customer complaints and grievances.
  • Communicated with customers to provide delivery updates and resolution.
  • Utilized dispatch software to enter customer orders, deliveries and receipts.
  • Monitored and tracked dispatch communication systems.
  • Received new orders, prepared documentation, and assigned personnel.
  • Monitored flow of paperwork and directed information to appropriate departments.

Team Supervisor

Scientific Equipment Mfg.
09.2017 - 11.2019
  • Negotiate materials prices with suppliers.
  • Initiate or coordinate inventory or cost control Programs Prepare and Maintain production reports or personal records.
  • Maintaining organization production, processing, and marketing activities.

Education

Advanced Diploma - Human Resource Management

Robertson College
Winnipeg, MB
10.2023

Skills

  • Software familiarity
  • Scheduling proficiency
  • Transportation
  • Logistics management
  • Customer service
  • Microsoft office
  • CRM software
  • Workload management
  • Quality control
  • Decision-making

Certification

  • CPR/AED/FIRST Aid from National CPR Foundation
  • Manitoba Security License and Certificate

Timeline

Loss Prevention Associate

Walmart
03.2024 - 11.2024

Dispatch Coordinator

Orange Taxi
11.2023 - 02.2025

Security Guard

Impact Security Group
11.2023 - 08.2024

Senior Sales Associate

Seven Eleven
02.2023 - 11.2023

Dispatch Manager

Wheel King Trans haul
09.2022 - 01.2023

Senior Dispatcher

SRP US Logistics
01.2020 - 07.2022

Team Supervisor

Scientific Equipment Mfg.
09.2017 - 11.2019

Advanced Diploma - Human Resource Management

Robertson College

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SHIVANSHU GULATI