Summary
Overview
Work History
Education
Skills
Timeline
Generic

SHIVANSHI MAKKAR

Edmonton,Canada

Summary

Customer-oriented and tech-enthusiastic Sales Associate with a strong background in community engagement and leadership as a Resident Assistant. Experienced in providing personalized support, resolving conflicts, and fostering positive relationships in diverse environments. Skilled at understanding customer needs, recommending suitable technology products, and driving sales through clear communication and active listening. A collaborative team player with proven problem-solving abilities and a commitment to delivering excellent customer experiences while meeting sales goals in dynamic retail settings.

Overview

3
3
years of professional experience

Work History

Sales Associate

Croma Electronics
05.2024 - 07.2024
  • Assisted customers in selecting electronic products by understanding their needs and explaining features, specifications, and benefits in simple terms.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Handled product returns, exchanges, and warranty claims while maintaining high standards of customer satisfaction.
  • Achieved and exceeded monthly sales targets through effective upselling and cross-selling strategies.
  • Participated in regular product training sessions to stay updated on the latest technology trends and offerings.

Resident Assistant

University Of Alberta
09.2024 - 04.2025
  • Fostered an inclusive and supportive environment for 40+ residents, promoting community engagement and personal growth.
  • Planned and delivered 8+ programs each term, encouraging social interaction and cultural awareness.
  • Provided conflict resolution and guidance, ensuring a safe and respectful living environment.
  • Conducted regular check-ins to address resident concerns, promote well-being, and connect them with resources.
  • Responded to emergencies and incidents with professionalism, maintaining clear documentation and communication with Residence Life staff.

Events Crew

University of Alberta
09.2023 - 12.2023
  • Collaborated with the UASU events staff team to develop event-planning skills, contributing to the success of 5+ major campus events.
  • Assisted in the setup, execution, and tear down of events attended by 200+ students, ensuring seamless operations and positive attendee feedback.

Teacher Intern

Teach for India
02.2022 - 04.2022
  • Taught English, Math, and Environmental Sciences to a group of 20 students, achieving an average improvement of 15-20% in academic performance over the year.
  • Designed and delivered engaging lesson plans, integrating technology to boost interactive learning, resulting in a 30% increase in participation rates.
  • Provided personalized feedback and guidance, helping 85% of students improve their comprehension of key concepts.
  • Collaborated with teachers and staff to implement effective teaching strategies and foster a cohesive learning environment.

Journalist Intern

Simmi Foundation
01.2022 - 03.2022
  • Created and edited engaging multimedia content over 50 videos for a YouTube channel, and collaborated on news features by assigning and managing stories for reporters.

Education

Major - Computer Science

University of Alberta
04.2027

Skills

  • Customer service
  • Team Leadership
  • Community Building
  • Strong Communication
  • Event Planning
  • Conflict Management
  • Attention to detail
  • First Aid and CPR certified
  • Time management
  • Cash handling

Timeline

Resident Assistant

University Of Alberta
09.2024 - 04.2025

Sales Associate

Croma Electronics
05.2024 - 07.2024

Events Crew

University of Alberta
09.2023 - 12.2023

Teacher Intern

Teach for India
02.2022 - 04.2022

Journalist Intern

Simmi Foundation
01.2022 - 03.2022

Major - Computer Science

University of Alberta

Similar Profiles

CREATE PROFILE
SHIVANSHI MAKKAR