Shivansh Sharma
Mississauga,ON
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Highly communicative professional with more than 5 years of expertise as Concierge supervisor for high-end condominium chains. Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships.
Overview
6
6
years of professional experience
Work History
Sales Manager
Scholar Staffing Solutions
01.2022 - Current
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Concierge Supervisor
Kingsway Condominiums (Paragon Security)
01.2018 - Current
- Maintained high level of professionalism and discretion when dealing with residents.
- Enhanced guest satisfaction by promptly addressing inquiries and providing personalized recommendations.
- Streamlined front desk operations for increased efficiency and improved resident experiences.
- Reduced guest complaints with proactive problem-solving and timely communication.
- Managed over 50 customer calls per day.
- Collaborated with hotel departments to ensure seamless service delivery for all residents.
- Implemented new procedures to optimize concierge team performance, resulting in higher residents satisfaction ratings.
- Assisted with event planning and coordination, ensuring successful execution of on-site events and special occasions.
- Managed scheduling for concierge staff members, balancing workload effectively while accommodating employee needs when possible.
- Promoted positive work environment among employees by encouraging teamwork and open communication leading towards more productive work atmosphere.
- Coached, supported and developed team with goal of continuous growth and skill improvement.
- Handled escalated situations effectively by taking ownership of issues and providing solutions to ensure resident satisfaction.
- Streamlined front desk operations for increased efficiency and improved guest and resident experiences.
Education
Supply Chain Management
Saint Lawrence College
Toronto, ON12.2017
Skills
- KPI Tracking
- Solution Selling
- Client Relationship Management
- New Business Development
- Sales Strategy Development
- Goals and Performance
- Continuous Improvements
- Market Intelligence
- Analytical Problem Solver
- Problem solving
- Motivational skills
- Customer Service
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Gujarati
Limited Working
Timeline
Sales Manager
Scholar Staffing Solutions
01.2022 - Current
Concierge Supervisor
Kingsway Condominiums (Paragon Security)
01.2018 - Current
Supply Chain Management
Saint Lawrence College
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