Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shivansh Gulati

Waterloo,ON

Summary

Analytical Technical Advisor committed to providing direction and support in Technical field. Manages multiple priorities effectively and maintains patience and composure during stressful situations. In-depth knowledge of technical procedures and practices.

Overview

7
7
years of professional experience

Work History

Tech Advisor

Foundever
06.2022 - Current
  • Served as primary point of contact for triaging technical issues.
  • Documented support interactions for future reference.
  • Used ticketing systems to manage and process support actions and requests.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Monitored systems in operation and quickly troubleshot errors.
  • Reviewed technical guidelines to verify compliance with information security standards and best practices.
  • Enforced use of prescribed technical procedures, designing monitoring protocols to confirm compliance with guidelines.
  • Standardized technical operations reporting parameters to reduce wasted and redundant effort across multidisciplinary teams.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.

Customer Service Specialist

Majorel
10.2021 - 05.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Complied with company policies and procedures by encouraging positive and effective work environment among employees.

Store Supervisor

Tito's Pizza
03.2021 - 10.2022
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Supervised daily operations by directing customer service, inventory and sales operations.
  • Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Boosted sales by effectively cultivating customer rapport and delivering superior customer service.

Inventory Manager

Gulati Traders
05.2016 - 12.2018
  • Created and updated regular inventory reports and records.
  • Analyzed inventory data to identify and address stock discrepancies.
  • Recorded information, shortages, and discrepancies to keep records current and accurate.
  • Maintained sufficient inventory levels to meet customer demands at all times.
  • Monitored inventory levels to confirm compliance with company policy.
  • Strengthened inventory processes to balance supply needs with budget and space limitations.

Education

Diploma - Business

Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON
12.2020

High School Diploma -

Bal Vikas School
Panipat, India
05.2018

Skills

  • Reading Technical Manuals
  • Creating Workflows
  • Operational Documentation Editing
  • Data Connectivity
  • Creative Solutions
  • Technical Operations Management

Timeline

Tech Advisor

Foundever
06.2022 - Current

Customer Service Specialist

Majorel
10.2021 - 05.2022

Store Supervisor

Tito's Pizza
03.2021 - 10.2022

Inventory Manager

Gulati Traders
05.2016 - 12.2018

Diploma - Business

Conestoga College Institute of Technology And Advanced Learning

High School Diploma -

Bal Vikas School

Similar Profiles

CREATE PROFILE
Shivansh Gulati