SHIVANSH DATTA
Winnipeg,MB
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Accounts Receivable Analyst
The Dufresne Group
08.2022 - Current
- Matched purchase orders with invoices and recorded necessary information.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Performed payment application, collection, and reconciliation activities in ERP environment and through finance and credit card provider sites.
- Investigated and researched payment discrepancies, preparing supporting information packages and tracking, and following up on information requests.
- Seeked opportunities for process efficiencies through leverage of technology and reports.
- Collaborated with colleagues and partners throughout the company to address challenge areas and
work toward continuous improvement and elimination of errors and waste. - Addressed guest enquiries relating to payment activities.
- Analyzed accounts receivable aging, and support managing collection risks.
- Accessing and understanding admin-level functions on third party websites of finance providers.
- Input financial data and produced reports using in house software - Storis.
- Streamlined bookkeeping procedures to increase efficiency and productivity.
Virtual Sales Representative
The Dufresne Group- Ashley Homestore
05.2020 - 08.2022
- Saved accounts by turning around unsatisfied clients through smooth communication of Furniture features and support services.
- Completed comprehensive training on proper navigation of online service platforms to effectively address client needs ranging from product assistance to billing inquiries.
- Communicated effectively with clients via chat, utilizing templates in alignment with corporate procedures.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Contributed to team objectives in fast-paced environment.
- Prepared and deliver customer sales quotes.
- Negotiated prices, terms of sales and service agreements.
- Set and achieved company defined sales goals.
- Worked independently with minimal supervision.
Sales Professional
The Dufresne Group, Ashley Homestore
10.2019 - 05.2020
- Meets or exceeds established and agreed upon goals including, sales volume, sales performance index/sales performance per chat, financing and sale of product protection plans
- Applied prospecting expertise to generate and pursue leads, setting up appointments and site visits to maintain budding relationships.
- Maintained consistent Furniture sales by developing and deepening positive customer connections.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.
- Used prospecting and client development techniques to produce fresh leads and maintain solid conversion rate.
- Provided timely and effective resolutions to problems, securing clients and ensuring satisfaction.
Guest Relations Specialist
Lasertopia
09.2018 - 03.2020
- Resolved close to 350 inquiries in any given week for people of all age groups and consistently met performance benchmarks in all areas (speed, accuracy and volume)
- Engaged guests through upbeat conversation and personalized service.
- Front counter personnel, responsible for sales occasionally
- Attend to guest with special needs or any disabilities
- Anticipated and attentively handled guest needs or concerns.
- Advised guests about on-property and off-site amenities best suiting needs.
- Coordinated schedules and set appointments for guests and staff.
- Compiled feedback to help management improve guest relations policies and prevent common conflicts.
Education
PG Diploma - Business, Accounting
Red River College
Winnipeg, MB05.2019
Bachelor of Business Administration - Accounting
Amity University
India05.2017
Skills
- Contract Negotiation
- Client Satisfaction
- Customer Service and Assistance
- Customer Retention
- Sales and Marketing Expertise
- Corporate Reporting
- Compliance Issues
- Accounts Payable and Receivable Auditing
- Bookkeeping Operations
- Financial Recordkeeping
- Personal Bookkeeping
- Precision and Accuracy
Accomplishments
Winner of the Dufresne Group President Club Award, awarded on achieving written sales worth one million dollars in one calender year.
Websites
Timeline
Accounts Receivable Analyst
The Dufresne Group
08.2022 - Current
Virtual Sales Representative
The Dufresne Group- Ashley Homestore
05.2020 - 08.2022
Sales Professional
The Dufresne Group, Ashley Homestore
10.2019 - 05.2020
Guest Relations Specialist
Lasertopia
09.2018 - 03.2020
PG Diploma - Business, Accounting
Red River College
Bachelor of Business Administration - Accounting
Amity University
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