Shivannie Stephens-Bonguange
Toronto,ON
Summary
A hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level position. Ready to help the team achieve company goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
4
4
Certifications
1
1
Language
Work History
Bartending, Hostest and Waitress
The Real Jerk Restaurant
2023.04 - 2024.01
- Kept server areas clean and stocked to increase efficiency while working tables.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
Customer Support Representative
ItelInternational
2022.10 - 2023.02
- Take calls
- Place orders
- Raise Returns
- Raise Cancellation
- Raise Replacements/Refund
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
- Contributed ideas and practical solutions to support process improvement efforts.
Customer Service
Specialty Life Insurance
2022.05 - 2022.08
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Answered a constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Operations Supervisor
Itel BPO
2020.09 - 2022.04
- Provide Technical support
- S.M.E- First Point of Contact
- Meet Daily and Monthly Targets
- Coach and Develop Agents
- Provide emotional support for Agents
- Monitor attendance and punctuality
- Update Schedule and Hours
- Managed internal operational standards and productivity targets.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Compiled training materials for new employees and tracked skill development.
Sales Representative
Centerfield Media
2019.09 - 2020.09
- Take Inbound Calls
- Send Outbound calls
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained a comprehensive understanding of products, services, and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
Customer Service Rep
Ibex Global
2019.02 - 2019.08
- Take Inbound calls
- Confirm Packages
- Sort Refund
- Answered a constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Sales Representative
Happy Customer
2018.08 - 2019.01
- Sell male products and services
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Used customer insights to develop innovative sales strategies to increase sales.
Education
No Degree - Esthetician
Ethereal Beauty Tech
No Degree - Cosmetology
Heart Beauty Collage
JamaicaNo Degree - N/A
Waterford High School
JamaicaNo Degree - N/A
St Mary’s College
JamaicaSkills
Excellent Customer Service skillsundefined
Certification
Home Allied Health care - Through Udemy
Timeline
Bartending, Hostest and Waitress
The Real Jerk Restaurant
2023.04 - 2024.01
Customer Support Representative
ItelInternational
2022.10 - 2023.02
Customer Service
Specialty Life Insurance
2022.05 - 2022.08
Operations Supervisor
Itel BPO
2020.09 - 2022.04
Sales Representative
Centerfield Media
2019.09 - 2020.09
Customer Service Rep
Ibex Global
2019.02 - 2019.08
Sales Representative
Happy Customer
2018.08 - 2019.01
No Degree - Esthetician
Ethereal Beauty Tech
No Degree - Cosmetology
Heart Beauty Collage
No Degree - N/A
Waterford High School
No Degree - N/A
St Mary’s College
Home Allied Health care - Through Udemy
Hair Braid & Weaver
Forklift License- Counter Balance
Diploma in clinical Nursing
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