Shivankshu Bhargava
Student Seeking Part-Time Employment
Brampton,ON
Summary
Detail-oriented and customer-focused professional with over 2+ years of experience in financial services and retail environments. Proven ability to analyse customer needs, process transactions accurately, and deliver tailored service solutions. Skilled in managing time efficiently, optimizing workflows, and upholding organizational and safety standards. Strong communicator with a commitment to enhancing customer satisfaction and operational success.
Overview
3
3
years of professional experience
21
21
years of post-secondary education
5
5
Certifications
3
3
Languages
Work History
Warehouse Sorter
Hudson's Bay
2025.04 - 2025.05
- Maintained thorough records of sorted items using warehouse management software systems for accurate tracking purposes.
- Safeguarded company assets through diligent monitoring of security measures within the warehouse workspace during all shifts worked at that location.
- Facilitated effective communication among team members by participating in regular meetings and sharing relevant information about warehouse operations.
- Assisted with physical inventory counts, reconciling discrepancies between system data and actual stock levels on hand.
- Checked color, shape, texture and grade of products and materials against established templates, charts, and samples.
- Provided feedback to production team regarding product quality.
- Examined products for imperfections and defects.
- Monitored product quality at all stages of production process.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Increased warehouse efficiency by streamlining sorting processes and implementing organizational systems.
- Maintained a clean and organized work environment, ensuring safety standards were consistently met.
Team Member
Chipotle
2025.01 - 2025.03
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Developed strong cooperative relationships with coworkers and managers.
- Addressed and resolved customer complaints in polite and professional manner.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Assisted in inventory management to prevent stock shortages and overages.
Sales Executive & Customer Experience Associate
Bajaj FinServ
2023.09 - 2024.09
- Delivered personalized financial product recommendations by actively engaging with customers and analysing their financial needs.
- Ensured ethical and accurate processing of transactions, maintaining compliance with company policies and industry regulations.
- Contributed to a 22% revenue increase through implementation of streamlined service workflows and efficient handling of customer accounts.
- Participated in cross-functional coordination and training, enhancing team performance and customer satisfaction.
- Provided timely updates to management and played a key role in business reporting and customer feedback analysis.
Cashier & Retail Stock Associate
DMart - Avenue Supermarkets Ltd
2022.09 - 2023.07
- Processed POS transactions with speed and accuracy while delivering exceptional front-line customer service.
- Maintained a clean, organized, and fully stocked sales floor in accordance with merchandising standards.
- Assisted in inventory control, product replenishment, and ensured proper stock levels were maintained.
- Supported a hazard-free shopping environment by following safety and operational procedures.
- Worked collaboratively with peers to meet sales targets and helped in other store departments as needed.
- Welcomed customers and helped determine their needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Built relationships with customers to encourage repeat business.
Education
Bachelor of Commerce - Financial Services
Guru Nanak Dev University
Jalandhar, PunjabGlobal Business Management - Business
Humber College
Toronto, Canada 2001.05 -
Skills
Customer Solutions & Sales
POS & Transaction Handling
Time & Task Management
Data & Metrics Analysis
Team Collaboration
Communication & Problem Solving
Retail Merchandising
Package handling
Workplace cleanliness
Loading and unloading
Shipping and receiving
Maintaining equipment
Stock rotation
Adaptable to change
Labeling accuracy
Heavy lifting
Warehouse equipment
Product packaging
Time management
Team collaboration
Safety compliance
Quality control
Certification
Food Safety Certification Program, 04/29/25, 04/29/30
Extracurricular activities
Student Volunteer – Community Food Bank
Brampton, ON
- Assisted in packaging and distributing food to over 50 families weekly.
- Supported team coordination during local donation drives.
Event Organizer – Cultural Fest, Humber College
Toronto, ON
- Coordinated logistics and managed volunteers for a student-led cultural event with 500+ attendees.
- Ensured smooth execution by handling scheduling, setup, and vendor communications.
Peer Mentor – Humber College International Office
Toronto, ON
- Helped new international students adapt to campus life.
- Conducted orientation sessions and supported student integration activities.
Member – Business Club, Humber College
Toronto, ON
- Participated in case study competitions and entrepreneurship workshops.
- Collaborated on group presentations and networking events.
Timeline
Warehouse Sorter
Hudson's Bay
2025.04 - 2025.05
Team Member
Chipotle
2025.01 - 2025.03
Sales Executive & Customer Experience Associate
Bajaj FinServ
2023.09 - 2024.09
Cashier & Retail Stock Associate
DMart - Avenue Supermarkets Ltd
2022.09 - 2023.07
Global Business Management - Business
Humber College
2001.05 -
Bachelor of Commerce - Financial Services
Guru Nanak Dev University