Overview
Work History
Education
Skills
Timeline
Generic

Shivanka Badwal

Toronto,ON

Overview

17
17
years of professional experience

Work History

Academic Advisor

Toronto School Of Management
01.2024 - Current
  • Received and reviewed transcripts to determine eligibility for admission to college or specific programs.
  • Managed caseloads effectively, prioritizing tasks based on urgency and importance while maintaining high-quality service delivery.
  • Provided support and guidance to students experiencing academic and personal troubles.
  • Developed strong relationships with students, providing mentorship and fostering personal growth.
  • Demonstrated unwavering commitment to the holistic success of each student by consistently going above and beyond standard expectations in terms of responsiveness, adaptability, empathy, and professionalism.
  • Developed strong relationships with students through regular check-ins, fostering trust, open communication, and rapport-building interactions.
  • Meet with students from various programs to plan for upcoming semesters and academic schedules.
  • Assist students in planning a program consistent with their strengths and goals.
  • Identify options for students to satisfy specific program requirements; evaluate and recommend petitions and adjustments to their program of study.
  • Provide students with the process and procedures they must follow for academic appeals and other related issues.
  • Interpret and explain college policies and procedures and their effect on the academic progress of students.
  • Monitor academic progress of students and follow up for any report of unsatisfactory work, identify current and potential needs or problem areas, and refer students to appropriate campus resources for assistance.
  • Maintain and update advising profiles for all students in programs which includes a summary of course planning for the students.
  • Proactively contact and be accessible to student advisees on a regular basis.
  • Amenable to work extended hours during the pre-registration advising.

Peer Mentor

Toronto School Of Management
09.2022 - 12.2023
  • Conducted regular check-ins with mentees to monitor progress towards achieving their goals and to address any concerns or challenges faced along the way.
  • Developed strong relationships with mentees, fostering a positive learning environment.
  • Promoted a sense of belonging among peers by fostering an inclusive atmosphere within the mentoring program's activities and discussions.
  • Served as role model for fellow students, demonstrating effective communication, decision-making and problem-solving skills.
  • Participate in the planning and executing orientation activities and regular student life programming, such as campus tours, webinar series, and moderating social media communities.
  • Ensure prospective students and administrative personnel are in contact so that issues can be resolved promptly using MS Teams.
  • Organize and promote events for college students about student activities throughout the semester and communicate with student services team members.
  • Handle queries daily from students concerning the student application process and internal processes using MS Excel.

Procurement Contract Analyst

Barclays Global Service Centre Private Limited
06.2017 - 03.2021
  • Maintain a database of all agreements, contracts, NDAs, and PO T&C's inclusive of key terms, key contacts, certification/training requirements, reporting requirements, expiration and renewal dates, insurance term duration, and non-solicitation requirements.
  • Monitored incoming contracts and service agreements for correct pricing and information.
  • Prepare and issue RFX documents to the vendors (RFI, RFP and RFQ).
  • Negotiation of best price, delivery, terms of payment and purchase conditions, tax exemptions, price escalation, and other factors impacting the total cost of procured items or services.
  • Creation and distribution of MI reports for purchase orders.
  • Engage in internal audits as necessary.
  • Using procurement tools like Ariba, Coupa and OneSource to fulfill the responsibilities of contracts and purchase orders.
  • Managed multiple contract portfolios concurrently, ensuring adherence to deadlines and organizational goals.
  • Reviewed existing contracts periodically for compliance updates or renegotiation's opportunities that could result in improved contractual terms.
  • Mitigate risk by identifying potential contractual issues and effectively addressing them with stakeholders.
  • Provided training to team members on best practices in contract management, enhancing overall departmental proficiency.

Barclaycard Team Support Specialist

Barclays Global Service Centre Private Limited
11.2007 - 06.2017
  • Barclaycard email complaint division dealt with high level of escalated customer emails with in the defined timelines as advised/provided by FCA.
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
  • Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
  • Taking care of Business queries and Team Queries.
  • Prepare Complaints MI production report for stakeholders.
  • Stakeholder Management and Team Management.

Education

Diploma in Business -

Niagara College Toronto
Toronto, ON
12.2023

PGDBA, Human Resources -

Symbiosis Center For Distance Learning
India
06.2011

Bachelors of Commerce, Commerce -

Delhi University
Delhi
10.2008

Skills

  • Contract Management
  • Invoice Management
  • Negotiation Skills
  • Communication
  • Stakeholder Management
  • Interpersonal Skills
  • Microsoft Office
  • Team Building & Training
  • Customer / Client Service
  • Regular Audits

Timeline

Academic Advisor

Toronto School Of Management
01.2024 - Current

Peer Mentor

Toronto School Of Management
09.2022 - 12.2023

Procurement Contract Analyst

Barclays Global Service Centre Private Limited
06.2017 - 03.2021

Barclaycard Team Support Specialist

Barclays Global Service Centre Private Limited
11.2007 - 06.2017

Diploma in Business -

Niagara College Toronto

PGDBA, Human Resources -

Symbiosis Center For Distance Learning

Bachelors of Commerce, Commerce -

Delhi University

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Shivanka Badwal