Shivank Sharma
Mississauga,Canada
Summary
Results-driven professional with a solid background in strategic planning, financial analysis, and customer service. Proven ability to use data-driven insights to enhance client connections and optimize financial performance. Skilled in managing financial operations and providing specific solutions to satisfy customer demands. Combining outstanding communication abilities with technical knowledge to increase productivity and client satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Brand Ambassador
Bond Brand Loyalty
Mississauga, Canada
08.2022 - Current
- Provided excellent customer service by organizing promotional events and product demonstrations, ensuring an easy and engaging client experience.
- To enhance client retention and optimize financial plans, we analyzed customer input and purchase patterns.
- Enhanced client happiness and loyalty by offering personalized financial product recommendations.
- Optimized resource allocation by working with cross-functional teams to match marketing efforts with client financial limitations.
Retail Sales Associate
Toronto Blue Jays
Toronto, Canada
05.2024 - 12.2024
- Ensured accuracy and compliance while assisting customers with financial transactions, including sign-ups and returns for incentive programs.
- Utilized a risk-management approach to resolve customer complaints about returns and exchanges, ensuring confidence in the business.
- Developed and maintained solid relationships with clients, contributing to revenue growth, and promoting customer loyalty.
- Monitored daily sales data to identify patterns and provide management insight for adjusting costs and inventory.
Education
Marketing Management Graduate Certificate -
Sheridan College
Mississauga, Ontario12.2023
Human Resource Management Graduate Certificate -
Algoma University
Brampton, Ontario12.2022
Bachelor of Arts -
GGDSD College
Chandigarh, India08.2021
Skills
- Budgeting and Forecasting
- Market analysis
- Risk Management
- Data interpretation
- Financial reporting
- CRM Software
- Microsoft Office suite
- Problem Solving
- Attention to Detail
- Feedback analysis
- Communication
Certification
Started Pursuing CSC
Timeline
Retail Sales Associate
Toronto Blue Jays
05.2024 - 12.2024
Brand Ambassador
Bond Brand Loyalty
08.2022 - Current
Marketing Management Graduate Certificate -
Sheridan College
Human Resource Management Graduate Certificate -
Algoma University
Bachelor of Arts -
GGDSD College
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