SHIVANI JOSHI CHAUHAN

• Handled Students inquiries and suggestions courteously and professionally.
• Actively listened to Students, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of Students and Guests calls with minimal wait times.
• Updated account information to maintain Students records.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Provided primary customer support to internal and external customers.
• Utilized customer service software to manage interactions between students and management.
• Delivered exceptional customer service to every student and guests by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Investigated and resolved students inquiries and complaints quickly.
• Educated students about billing, payment processing and support policies and procedures.
• Trained new personnel regarding company operations, policies and services.
• Calculated correct order totals, updated accounts, and maintained detailed records for inventory management through Night Audits and Monthly Audits.

• Managed team workload to reach targets for specific tasks.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Listened to customer needs and desires to identify and recommend optimal products.
• Managed efficient cash register operations.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.
• Used in-store system to locate inventory and place special orders for customers.
• Prioritized helping customers over completing other routine tasks in store.
• Monitored customers for signs of security concerns and escalated issues to management.
• Implemented successful strategies for merchandising, seasonal transition planning, inventory processes and company programs to meet operational expectations.

· Direct Reporting to Assistant General Manager Engineering Electrical, Airports Authority of India for day-to-day activities including e-mails, general e-filling, billings, meeting schedules, and minutes of meetings.

· Deals with Finance for clearance of bills for working contractors.

· Creating purchase orders, invoices, and bills after successful award of contract to desired contractor.

· Writing and distributing emails, correspondence memos, letters, faxes, and forms. Making agreements and keeping all records of agreements.

· Creating and forwarding files in E-Office filling system.

· Attending phone calls in professional manner as first point of contact and then reply/diversion as per necessity

· Prioritizing and managing multiple tasks and competing priorities in servicing requests.

· File and retrieve documents, introducing more efficient filing system that was adopted by company.

· Developed a social media presence for company by creating LinkedIn and Facebook page, generating new business.

· Support front office staff by providing word processing of correspondence and reports.

· Taking care of all electrical inventory by ordering directly through contractors or through government e-marketplace.

· Hiring, Training, managing, and developing junior administrative team.

· Plan meetings and take detailed minutes.

· Preparation of annual budget, capital/revenue schemes, and other reports.

· Preparation of monthly, quarterly, and half-yearly progress reports.

· Maintaining payroll accuracy by tracking time, calculating extras such as commission, and updating forms.

· Preparation of NITs, draft tenders, e-NITs, e-tenders, creation of e-bids with given specifications and SOQ.

· Preparation of bills, Security deposits, EMDs of working contractors, and entry of same in SAP billing System.