Hi, I’m
Shivani Jadhav
Toronto,ON
Summary
Experienced Deputy Shift Manager with 7 years of experience in leadership, management, and sports analysis. Demonstrated ability to lead teams, drive performance, and analyze data to drive business decisions. Looking for a position to leverage expertise in sports analytics and data-driven decision making.
Overview
8
years of professional experience
Work History
Nordic Inc. / Bell
Customer Service Representative
08.2022 - Current
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Assisted 150+ customers weekly with inquiries, billing, payments, and service requests
- Responded promptly and efficiently, ensuring customer satisfaction and a positive experience
- Successfully promoted complementary solutions, resulting in a 20% increase in sales over targets
- Analyzed complex situations and developed effective solutions, driving business growth
- Catered to the mobility needs of corporate clients, ensuring their satisfaction.
Hudl
Deputy Shift Manager
03.2021 - 07.2022
Job overview
- Led a team of analysts to conduct comprehensive quality checks on analytical insights, ensuring accurate and reliable data delivery to stakeholders
- Managed day-to-day operations, overseeing a team of 200 analysts, and implementing streamlined workflows to enhance efficiency and productivity
- Collaborated closely with the Operations Head to develop and execute effective policies, strategies, and frameworks to drive insightful analysis and improve overall business performance
- Implemented measures to track and optimize turnaround time, consistently surpassing client expectations and achieving exceptional user ratings
- Facilitated regular meetings with Team Leads to review team performance, provide constructive feedback, and foster a culture of continuous improvement and professional growth.
Hudl
Team Lead
02.2019 - 02.2021
Job overview
- Led and guided a team of analysts, fostering a culture of excellence and delivering high-quality analytical insights to clients
- Took ownership of HR responsibilities, including talent acquisition, conducting interviews, and managing the onboarding process to build a skilled and cohesive analytical team
- Established and maintained effective communication channels between upper management and team members, ensuring clear alignment of goals, objectives, and expectations
- Developed effective task assignments and workload distribution strategies to optimize operational efficiency and maintain consistently high user ratings
- Coached and Implemented comprehensive training programs and facilitated knowledge transfer sessions to enhance the team's skills, resulting in a significant 22% increase in overall efficiency and productivity.
Hudl
Sports Analyst
07.2017 - 01.2019
Job overview
- Tagged and analyzed game footage using Hudl tools to provide valuable insights to coaches and teams
- Provided statistical analysis of games, players, and teams, aiding in decision-making
- Stayed updated with new techniques and technologies in the field of sports analysis.
- Delivered authoritative sports coverage with careful attention to game facts, stats and predictions.
- Managed online sports columns, blogs and video pieces.
STAT Trade Times
Marketing & Research Analyst
01.2013 - 05.2016
Job overview
- Developed and implemented targeted marketing campaigns, leveraging data insights to inform clients about events and drive customer engagement
- Conducted in-depth research on potential clients, continually updating and maintaining the database with accurate and relevant information
- Collaborated closely with the marketing team to develop and execute comprehensive strategies aligned with business objectives, continuously monitoring campaign effectiveness and making data-driven optimizations
- Utilized advanced analytics and reporting tools to track key performance indicators, providing actionable insights to improve marketing campaigns and drive business growth
- Led cross-functional teams, fostering collaboration between marketing, analytics, and other departments to ensure seamless execution of strategies and maximize campaign impact.
Education
University of MumbaiMumbai
Master of Arts from Media, Entertainment & Advertising
2018
University of MumbaiMumbai
Bachelor of Arts from Media, Entertainment & Advertising
2015
Skills
- Team Management and Leadership
- Data Analysis and Reporting
- Business Performance Measurement
- Coaching and Mentorship
- Data Visualization
- Sports Analysis and Insights
- Customer Service and Satisfaction
- Digital Marketing Strategy
- MS Office
Accomplishments
- NBA Head 2017
- Best Analyst 2018, 2019
- Best Team Lead award (6 times at Hudl)
Timeline
Customer Service Representative
Nordic Inc. / Bell
08.2022 - Current
Deputy Shift Manager
Hudl
03.2021 - 07.2022
Team Lead
Hudl
02.2019 - 02.2021
Sports Analyst
Hudl
07.2017 - 01.2019
Marketing & Research Analyst
STAT Trade Times
01.2013 - 05.2016
University of Mumbai
Master of Arts from Media, Entertainment & Advertising
University of Mumbai
Bachelor of Arts from Media, Entertainment & Advertising
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