Shivani Devika Jeet
Community Services Assistant
Surrey,BC
Timeline
Peer Support Worker - Let Her Talk - Solid State Industries
05.2024 - 09.2024
Community Services Assistant - City of Surrey - Surrey Arts Centre
08.2022 - Current
Douglas College - Diploma, Criminology
02.2022 - 02.2024
Student Assistant for Mental Wellness Strategy - Douglas College
05.2021 - 08.2021
Receptionist - White Rock Dodge
04.2021 - 12.2021
Adminstrative Assistant - Swift Health Services
12.2020 - 04.2021
Bakery Clerk - Buy-Low Foods
11.2017 - 09.2018
Work History
Community Services Assistant
City of Surrey - Surrey Arts Centre
08.2022 - Current
- Provide customer service to patrons in person and over the phone for inquiries regarding theatre programs, art gallery events and programs and courses across the city.
- Assist with registering patrons for city-related programs or courses and handling payment procedures via PRCMS
- Assist with purchasing tickets for patrons via box office for theatre-related events and shows using Theatre Manager
- Managing customer complaints and ensuring a smooth, positive experience for all
- Perform clerical duties related to City and organizational policies working the front desk counter
- Training new staff members on PRCMS, Theatre Manager, city policies and administrative duties
Peer Support Worker
Let Her Talk - Solid State Industries
05.2024 - 09.2024
- Provided culturally responsive safe spaces for racialized women and girls over the age of 13 with therapy-focused, self care events
- Developed sexual and reproductive health resources while networking with local organizers on supporting at-risk youth and adults in the community
- Assisted with fundraising efforts for the organization via community events, work events, social media, etc.
- Provided crisis support to women and girls by informing them of local resources readily available and accessible
- Advocated for at-risk women and girls while discussing culturally-sensitive approaches on battling social issues
- Actively co-facilitated and organized workshops and events on and off-site
Student Assistant for Mental Wellness Strategy
Douglas College
05.2021 - 08.2021
- Participated in feedback sessions with Student Affairs and Services for addressing mental health gaps and challenges through an intersectional and inclusive lens
- Engaged in the development of a mental health literacy framework to create a safer, healthier and destigmatizing environment at Douglas College
- Handled requests, attended meetings with the Supervisor and other post-secondary staff and students across the lower mainland to discuss peer training options for suicide prevention workshops
- Assisted with researching, collecting and summarizing of digital resources for suicide prevention and mental wellness strategy
- Worked alongside Douglas College's counselling team to review and update Douglas College's sexual violence policies and procedures
- Completed and received certificates in Douglas College's anti-sexual violence training and LivingWorks Suicide Interventionist
Receptionist
White Rock Dodge
04.2021 - 12.2021
- Greeted incoming visitors and customers professionally and provided knowledgeable assistance
- Answered phone calls and customer inquiries promptly to correct staff or departments
- Managed paperwork and other documents that required filing to the appropriate staff or department
- Handled cash and other payment procedures for salespeople and clients
- Assisted with additional administrative support requested from sales staff or management
- Kept reception area clean and neat, while following provincial COVID-19 protocols
Adminstrative Assistant
Swift Health Services
12.2020 - 04.2021
- Answered multi-line phone system, transferring calls, and delivering messages to staff
- Assisted with Worksafe BC and ICBC to assist clients with booking physical therapy apppointments and other inquires
- Handled management requests, attended meetings with the CEO, Supervisors, and other staff to perform additional administrative tasks
- Managed, and maintained for the organization to ensure smooth content management and user support
- Maintained confidentiality of sensitive information by adhering to company policies and procedures
- Ensured accurate record-keeping with diligent data entry and database management for vital company information
Bakery Clerk
Buy-Low Foods
11.2017 - 09.2018
- Assisted the bakery department in daily preparation for freshly baked pastries, bread, and decorating cakes.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales
- Assisted with customer inquiries and complaints in a professional and sufficient manner
- Maintained a clean, sufficient and healthy workspace by adhering to the company's health and safety regulations and procedures.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Education
Diploma - Criminology
02.2022 - 02.2024
Skills
Project evaluation
Fundraising strategies
Nonprofit administration
Trauma-informed care
Teamwork and collaboration
Customer service
Problem-solving
Problem-solving abilities
Adaptability and flexibility
Verbal and written communication
Certified in CPR/AED
Microsoft office
Client advocacy
Employee training
Crisis intervention
Confidentiality practices
Cultural Competency
Summary
Experienced with community outreach, program coordination, and support services. Utilizes excellent interpersonal skills to foster community relationships and ensure smooth operations. Track record of successful team collaboration and adaptability in dynamic environments. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteRemoteHybridAdditional Information
Volunteer Experience
- 2024-2025 Sexual Assault Centre Advisory Committee Board
- 2023-2023 Human Trafficking Youth Advisory Committee Board
- 2022-2022 Student Wellness Awareness Network Volunteer for Douglas College
- 2021-2021 Outreach Volunteer for the Surrey Women's Centre
Activism/Community Work
- 2025 Surrey Women's Centre: Resilience and Resistance zine poetry feature
- 2024 Diana Award Recipient
- 2024 Surrey's Top 25 Under 25 Recipient
- 2024 Guest Speaker on Rose Tinted Ceilings podcast to discuss my advocacy and educational experiences and future events for survivors of abuse
- 2024 Director and Producer of Through My Eyes: a documentary exploring violence and mental health, funded by the Small Neighbourhood Grants
- 2024 Conference Speaker at Kwantlen Park University's NEVR Network Gender and Generations
- 2024 Roundtable Speaker at the Surrey Women's Centre National Victims and Survivors of Crime Week Weaving the Safety Net Together event
- 2023 Guest Speaker on Spice Radio to raise awareness to the ongoing domestic violence stories, especially in South Asian communities in partnership with 5X Press
- 2023 Co-hosted and led Sexual Violence Prevention BC's The Power of Storytelling event
- 2023 Collaborated with Alliance of BC Students to sign an open letter to the provincial government to take urgent action on the ongoing sexual violence crisis' on post-secondary campuses
- 2023 HUA Foundation anti-racism article feature on Navigating Identity and lack of representation as an Indo-Fijian, originally published through 5X Press
- 2023 Panelist at the University of British Columbia's CUS Clarify Consent Champions event
- 2022 Guest Speaker on Sher-E Punjab Radio to speak on sexualized violence in the military and calling for urgent actions across the nation, must-needed consent education in all public and private schools across so-called Canada, destigmatizing the shame and silence around domestic violence in South Asian / immigrant households and how to better support survivors
- 2021 Finalist for Women of Inspiration: Rising Youth Award
- 2021 Feature in the University of British Columbia's The Ubyssey magazine titled How to be more-open minded: A resource list
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Certification
- First Aid CPR/AED Level C - Issued by Canadian Red Cross
- Naloxone Administration - Issued by Fraser Health
- Suicide Interventionist - Issued by LivingWorks
- Violence Intervention - Issued by NEVR Network
- Human Trafficking: Canada is Not Immune
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