Shivani Wadhawan

• Dealt with the sales and customer services and queries in the Canadian region
• Excelled in a role at Dell Canada,managing an efficient workflow by handling 15-20 chats daily.Demonstrated expertise in providing prompt responses to calls and emails as part of day to day operations.Helped the customers with their product knowledge and their purchases
• Dealt with minor technical aspects of the product
• Provided customers with product information, pricing and availability
• Conducted outbound calls to existing clients to upsell products or services
• Generated leads through cold calling potential clients
• Researched customer needs and preferences to identify opportunities for new business
• Solicited feedback from customers on product features and service levels
• Maintained detailed records of customer interactions, orders and account status updates
• Cross-sold additional products or services based on customer needs
• Followed up on pending orders and inquiries in a timely manner
• Assisted in resolving customer complaints in a prompt manner
• Responded to customer inquiries quickly and professionally to maintain customer satisfaction
• Cultivated and strengthened customer relationships to drive revenue growth
• Took inbound calls on headset, promoting products and services to secure new accounts.

Experienced Professional with a background in technology sector , specializing in Google Maps. Successfully served in the Google Maps Division at Cognizant.

• Managed business outreach for Canada, UK and the US.
• Proven track record of efficiently updating and enhancing business listing on Google Maps.
• Adept at conducting targeted outreach and handling a high volume of calls , averaging 105-120 calls per day.
• Possesses strong communication and organizational skills, contributing to the overall success of ensuring accurate and up to date information on the goggle maps platform.
• Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
• Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.