shivani verma
Brampton,ON
Summary
Customer Service Representative with extensive experience in sales and the customer service environment: which includes generating new prospects, training existing customers, handling problems and managing/tracking loads. Organized, critical thinker, creative, good communicator, thrives in pressure, excellent writing skills, notable positive rapport with customers, fearless in asking for a sale.
Overview
7
7
years of professional experience
Work History
Store Associate
TJX Canada - Winners, Marshalls, HomeSense
04.2023 - Current
Salesperson
Royal Digital Agency
04.2017 - 10.2017
Customer Service Representative
Galaxy FREIGHT LINE
10.2021 - 01.2022
Freight Broker
Tri-Star Traffic and Distribution Inc.
04.2021 - 09.2021
- Key responsibilities were to dispatch the loads to valuable truck companies, negotiate the price, providing paperwork for the PAPS/PARS from the customer/other miscellaneous tasks
Customer Service Representative
Preet Transport LLC
09.2020 - 02.2021
- Data analytics, dispatch (local), Border crossing, Tracking and tracing, taking updates from the customers, Accounting (keeping track of the payments and updating in the system)
Warehouse Associate
National Logistics Services
10.2019 - 07.2020
Cashier Customer Service
Island Vibes Restaurant
05.2019 - 10.2019
Inventory Coordinator
SCI Logistics
04.2018 - 01.2019
Warehouse Associate
Amazon Fulfillment Technologies & Robotics
09.2017 - 01.2018
Education
Bachelor of Business Administration -
Sheridan College
05.2024
Skills
- Typing
- Office Equipment
- Communication
- Brokerage
- Customer Service Management
- Microsoft Office
- High School Students
- Customer Support
- Attention to Detail
- Organization Skills
Languages
English
Professional Working
Timeline
Store Associate
TJX Canada - Winners, Marshalls, HomeSense
04.2023 - Current
Customer Service Representative
Galaxy FREIGHT LINE
10.2021 - 01.2022
Freight Broker
Tri-Star Traffic and Distribution Inc.
04.2021 - 09.2021
Customer Service Representative
Preet Transport LLC
09.2020 - 02.2021
Warehouse Associate
National Logistics Services
10.2019 - 07.2020
Cashier Customer Service
Island Vibes Restaurant
05.2019 - 10.2019
Inventory Coordinator
SCI Logistics
04.2018 - 01.2019
Warehouse Associate
Amazon Fulfillment Technologies & Robotics
09.2017 - 01.2018
Salesperson
Royal Digital Agency
04.2017 - 10.2017
Bachelor of Business Administration -
Sheridan College
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