SHIVANI VAISHNAV
Brantford,Canada
Summary
- Over 2 years of experience in customer service roles, delivering consistent and effective support.
- 1 year of experience as a Tech Support Specialist, recognized for providing top-tier customer service and ensuring high satisfaction levels.
- Skilled in managing customer inquiries, addressing complaints, and delivering accurate product information.
- Excellent interpersonal abilities, adept at building rapport and fostering positive customer relationships.
- Familiar with various systems and technologies for account management and customer service operations.
- Competent in using multiple software platforms simultaneously while maintaining strong attention to detail.
- Demonstrated ability to maintain professionalism and discipline in the workplace
Overview
6
6
years of professional experience
Work History
Shift Manager
jersey mikes sub
Brantford, Ontario
09.2024 - Current
- Maintained inventory levels by monitoring stockroom orders, and restocking shelves as needed.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Provided coaching and guidance to team members when necessary to improve performance.
- Maintained the cleanliness and organization of the work area.
- Resolved conflicts between employees or customers in a professional manner.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Organized special events, such as holiday sales or promotional campaigns.
Bakery Supervisor
Farm Boy
Brantford, Canada
07.2023 - Current
- Delivered exceptional customer service, upholding Farm Boy's commitment to a premium fresh shopping experience
- Supervised food preparation, packaging, pricing, and ensured adherence to quality standards
- Handled administrative duties, including inventory management, order processing, and shrink documentation
- Maintained a clean and safe work environment, ensuring compliance with health and safety protocols
- Trained and guided department staff in following corporate policies and procedures.
Team Leader
Tim Horton's
Toronto, Canada
02.2021 - 02.2022
- Led a team in executing resolutions, marketing initiatives, and promotions effectively
- Fostered an open communication culture, motivated team members, and monitored performance metrics
- Provided feedback, resolved conflicts, and recognized team achievements to enhance productivity and morale.
Tech Support Specialist (Remote)
QualisInfoTech
Ahmedabad, Gujarat
02.2019 - 02.2021
- Conducted phone consultations to assess user issues, followed testing protocols, and asked targeted questions to identify root causes
- Handled inbound customer calls to provide first-level support, troubleshoot service or equipment issues, and address account concerns
- Engaged with customers to diagnose problems, guide them through solutions, and implement corrective measures to restore functionality
- Collected and verified customer information during inbound calls to ensure accurate records
- Consistently met daily call targets, addressing all post-sales inquiries and resolving complaints efficiently
- Kept customers informed through email and other digital communication channels.
Education
Bachelor's of Education (B.Ed.) -
KSV University
Gandhinagar, Gujarat04.2019
Bachelor's In Chemistry (B.Sc.) -
KSV University
Gandhinagar, Gujarat04.2017
Skills
- Operating Systems: Experienced with Windows 7, 81, 10, 11, Ubuntu, and macOS
- Virtualization: Skilled in working with VMware and VMware Workstation
- Technical Tools: Familiar with Active Directory management and the ServiceNow ticketing system
- Software Proficiency: Competent in using CRM platforms and the Microsoft Office Suite
- Technical Support: Experienced in hardware upgrades and application installations
- Typing Speed: Capable of typing at 35 words per minute
Additional Information
Flexible to work from home with an office setup. Flexible with 24/7 hours of schedule. Happy to relocate and start immediately.
References
References available upon request.
Timeline
Shift Manager
jersey mikes sub
09.2024 - Current
Bakery Supervisor
Farm Boy
07.2023 - Current
Team Leader
Tim Horton's
02.2021 - 02.2022
Tech Support Specialist (Remote)
QualisInfoTech
02.2019 - 02.2021
Bachelor's of Education (B.Ed.) -
KSV University
Bachelor's In Chemistry (B.Sc.) -
KSV University