Summary
Overview
Work History
Education
Skills
Additional Information
References
Timeline
Generic

SHIVANI VAISHNAV

Brantford,Canada

Summary

  • Over 2 years of experience in customer service roles, delivering consistent and effective support.
  • 1 year of experience as a Tech Support Specialist, recognized for providing top-tier customer service and ensuring high satisfaction levels.
  • Skilled in managing customer inquiries, addressing complaints, and delivering accurate product information.
  • Excellent interpersonal abilities, adept at building rapport and fostering positive customer relationships.
  • Familiar with various systems and technologies for account management and customer service operations.
  • Competent in using multiple software platforms simultaneously while maintaining strong attention to detail.
  • Demonstrated ability to maintain professionalism and discipline in the workplace

Overview

6
6
years of professional experience

Work History

Shift Manager

jersey mikes sub
Brantford, Ontario
09.2024 - Current
  • Maintained inventory levels by monitoring stockroom orders, and restocking shelves as needed.
  • Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
  • Provided coaching and guidance to team members when necessary to improve performance.
  • Maintained the cleanliness and organization of the work area.
  • Resolved conflicts between employees or customers in a professional manner.
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Organized special events, such as holiday sales or promotional campaigns.

Bakery Supervisor

Farm Boy
Brantford, Canada
07.2023 - Current
  • Delivered exceptional customer service, upholding Farm Boy's commitment to a premium fresh shopping experience
  • Supervised food preparation, packaging, pricing, and ensured adherence to quality standards
  • Handled administrative duties, including inventory management, order processing, and shrink documentation
  • Maintained a clean and safe work environment, ensuring compliance with health and safety protocols
  • Trained and guided department staff in following corporate policies and procedures.

Team Leader

Tim Horton's
Toronto, Canada
02.2021 - 02.2022
  • Led a team in executing resolutions, marketing initiatives, and promotions effectively
  • Fostered an open communication culture, motivated team members, and monitored performance metrics
  • Provided feedback, resolved conflicts, and recognized team achievements to enhance productivity and morale.

Tech Support Specialist (Remote)

QualisInfoTech
Ahmedabad, Gujarat
02.2019 - 02.2021
  • Conducted phone consultations to assess user issues, followed testing protocols, and asked targeted questions to identify root causes
  • Handled inbound customer calls to provide first-level support, troubleshoot service or equipment issues, and address account concerns
  • Engaged with customers to diagnose problems, guide them through solutions, and implement corrective measures to restore functionality
  • Collected and verified customer information during inbound calls to ensure accurate records
  • Consistently met daily call targets, addressing all post-sales inquiries and resolving complaints efficiently
  • Kept customers informed through email and other digital communication channels.

Education

Bachelor's of Education (B.Ed.) -

KSV University
Gandhinagar, Gujarat
04.2019

Bachelor's In Chemistry (B.Sc.) -

KSV University
Gandhinagar, Gujarat
04.2017

Skills

  • Operating Systems: Experienced with Windows 7, 81, 10, 11, Ubuntu, and macOS
  • Virtualization: Skilled in working with VMware and VMware Workstation
  • Technical Tools: Familiar with Active Directory management and the ServiceNow ticketing system
  • Software Proficiency: Competent in using CRM platforms and the Microsoft Office Suite
  • Technical Support: Experienced in hardware upgrades and application installations
  • Typing Speed: Capable of typing at 35 words per minute

Additional Information

Flexible to work from home with an office setup. Flexible with 24/7 hours of schedule. Happy to relocate and start immediately.

References

References available upon request.

Timeline

Shift Manager

jersey mikes sub
09.2024 - Current

Bakery Supervisor

Farm Boy
07.2023 - Current

Team Leader

Tim Horton's
02.2021 - 02.2022

Tech Support Specialist (Remote)

QualisInfoTech
02.2019 - 02.2021

Bachelor's of Education (B.Ed.) -

KSV University

Bachelor's In Chemistry (B.Sc.) -

KSV University

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SHIVANI VAISHNAV