Shivani Thushyanthan
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Customer Service Supervisor
South Street Burger
07.2021 - 08.2023
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Managed and trained staff, established and monitored goals, conducted performance reviews and completed day to day paperwork per shift.
- Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints
Welcome Officers
Elections Canada
09.2021 - 09.2021
- Increased employee satisfaction with constructive performance evaluations and targeted feedback.
- Enhanced customer satisfaction by providing attentive service and addressing concerns promptly.
- Streamlined check-in process for guests, resulting in reduced wait times and increased efficiency.
- Collaborated with team members to ensure a welcoming environment for all visitors.
- Assisted in resolving guest issues, leading to improved customer feedback scores.
Education
Bachelor of Science - Health Sciences
University of Ottawa
Ottawa, ON2027
High School Diploma -
Pickering High School
Ajax, ON06.2023
Skills
- Healthcare coordination
- Verbal and Written Communication
- Appointment Scheduling
- Software Applications
- System Administration
- Community Engagement
- Media Relations
- Multitasking and Organization
Languages
English
Native or Bilingual
French
Full Professional
Tamil
Native or Bilingual
Timeline
Welcome Officers
Elections Canada
09.2021 - 09.2021
Customer Service Supervisor
South Street Burger
07.2021 - 08.2023
Bachelor of Science - Health Sciences
University of Ottawa
High School Diploma -
Pickering High School
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