SHIVANI THAKUR
Toronto
Summary
Results oriented and customer focused professional with over 10 years of Fraud, Finance, Operations, and Strategy experience with demonstrated ability to implement technology, automation, data/analytics and business objectives. Innovative leader who develops and implements strategies within ambiguous, fast-paced environments while aligning multiple stakeholders to find common ground, delivering on both short-term and long-term goals
Overview
27
27
years of professional experience
Work History
Vice President, Fraud & Financial Crimes Advisory
Genpact LLC
04.2022 - Current
- Driving innovation and ~50% productivity for Financial Institutions and Fintechs for best in class fraud and financial crimes programs through leading technology implementations (e.g., GenAI, robotic process automation (RPA)), data/analytics and process optimization
Associate Vice President, Wealth Vendor Management
TD Bank Group
10.2011 - 03.2022
- Leading the procurement process for Wealth segment for over 1500 vendors and $400M portfolio including third party risk management (TPRM) and cybersecurity issues
- Achieved $9.3M in savings and cost avoidance
Associate Vice President, Fraud Operations Claims & Recoveries
TD Bank Group
06.2018 - 10.2020
- Successfully led Claims operational transformation through the implementation of numerous productivity initiatives
- Implemented RPA initiatives reducing resourcing by 61 FTE
- Achieved 28% higher claims processed per FTE; realized efficiency gains of 30% with 37% volume increase
- Employee survey scores up 44 bps, significantly above all control groups
- Attracted highly engaged talent
- Developed Target Operating Model and 5-year roadmap to stand up a Bank-wide Shared Service which is comprised of complex and interdependent operational and technology landscape with varying levels of maturity, multiple solutions, vendors and stakeholders including Product, Technology, Risk, Governance, Legal & Corporate Affairs
- Lead the development and implementation of business cases for technology projects to drive $12.9M in efficiency gains
- Initiatives met or exceeded initial project financials; another $9.3M in pipeline
- Developed and implemented driver-based Claims reporting framework and balanced scorecard driving improved insights into Fraud Strategy team
- Collaborated with Marketing to advance the customer experience roadmap for fraud, identifying opportunities to reduce customer friction
- Initiatives currently in roadmap for implementation
Senior Manager, Fraud Operations Claims & Vendor Management
TD Bank Group
08.2016 - 05.2018
- Successfully lead transition to external offshore vendor
- Achieved 45% reduction in cost per claim and $6.7M projected savings over 5 years
- All contracted SLAs and quality targets achieved or exceeded
Senior Manager, Business Management & Governance, Financial Crimes & Fraud Mgmt Group
TD Bank Group
12.2013 - 07.2016
- Established framework and lead FC&FMG's annual planning process (fraud loss reporting and forecasting) while collaborating with line of business (LOB) leaders to establish fraud loss tolerance and targets
- Worked with Fraud Strategy, Product and Risk teams to identify fraud trends, developing business cases, project financials and benefit realization in post implementation reviews
- Established and lead the centralized reporting and business management team; established the framework and lead the implementation of Senior Executive reporting and governance routines including KPI's, KRI's and dashboards
- Recognized by SVP, FC&FMG for building a high performing team that drives results within ambiguous environment
Senior Manager, Enterprise Decision Support
TD Bank Group
10.2011 - 11.2013
- Analyzed industry and market trends' impact post 2008 financial crisis on Bank-wide financial results including total Bank consolidated P&L and results by segment
- Collaborated with Finance and Risk teams in communicating Enterprise performance against organization's strategic direction, risk appetite and against competition for the CFO & Group Head, TDBG to present to the Senior Executive Team (SET) and Board of Directors
- Received positive verbal feedback from CFO & Group Head, TDBG on consistently high quality of materials
Senior Manager, Planning & Analysis
Interac Association Acxsys Corporation
07.2010 - 09.2011
- Led JD Edwards implementation for Budgeting, Forecasting, Corporate Reporting Modules
- Re-architected and implemented monthly, quarterly forecasting and annual budgeting processes while incorporating new technology
- Received recognition from Executive Team for improved communication and coordination between Finance and Business Units
Director, ePayments (Fraud Management & Business Intelligence)
Points International Ltd.
12.2007 - 07.2010
- Established and lead Business Intelligence Dept
- Developed and led implementation of firm’s first BI roadmap including technical assessment and software/hardware selection
- Lead cross-functional steering committee to drive organizational process improvement initiatives; developed, analyzed and managed KPI reporting; collaborated with CEO and led Operational Steering Committee to ensure process changes identified by KPI’s were effectively actioned
- Project timelines improved by 33%; costs down 28%
Senior Manager, Financial Services (Fraud Management & Financial Analysis & Planning)
Points International Ltd.
05.2006 - 11.2007
- Established Fraud department
- Designed and implemented fraud strategy, processes and performance metrics for e-commerce transactions
- Recovered over $2.7M for 2008 in fraudulent activity in first year on a portfolio of $220M in sales; added over $500,000 or 90% to bottom line
- Established organization’s risk appetite, strategy and framework
- Defined department’s structure, roles and objectives and lead the implementation of initiatives in collaboration with organization's external partners
- Managed team in the identification of fraud trends thru data analysis and detailed understanding of online and payment card technologies within the business to drive growth and risk mitigation strategies
- Lead RFP process for new payment processor reducing credit card processing fees by 75%; negotiated vendor contract and lead contract implementation
Manager, Business Planning & Financial Analysis
Points International Ltd.
10.2003 - 04.2006
- Reporting to CFO, managed multi-million-dollar budget and P&L, developed complex business cases, product models (including scenario and sensitivity analysis) and proforma P&L and Balance Sheets in a shared services model; provided insights to C-suite into business risks to drive optimal business decisions; firm had first positive EBITDA
- Recognized by CEO and CFO for best financial planning process in 2005
Finance Supervisor
UPS Canada Ltd
07.1997 - 09.2003
- Reported to CFO and Director of Finance
- Collaborated with senior leaders in area of financial planning & analysis
Education
CFA -
CFA Institute
06.2005
Master of Business Administration (MBA) -
Schulich Business School, York University
06.1997
Core Capabilities
Fraud Risk Mitigation; Business Strategy; Operations Integration; Planning & Transformation; Large-scale Business & Technology initiatives within a matrix environment; Performance Management; Operating Model Design & Implementation (People, Process, Technology, Governance & Change Management); Financial Planning & Analysis; Risk Management; Vendor Management; Agile Methodology
Timeline
Vice President, Fraud & Financial Crimes Advisory
Genpact LLC
04.2022 - Current
Associate Vice President, Fraud Operations Claims & Recoveries
TD Bank Group
06.2018 - 10.2020
Senior Manager, Fraud Operations Claims & Vendor Management
TD Bank Group
08.2016 - 05.2018
Senior Manager, Business Management & Governance, Financial Crimes & Fraud Mgmt Group
TD Bank Group
12.2013 - 07.2016
Associate Vice President, Wealth Vendor Management
TD Bank Group
10.2011 - 03.2022
Senior Manager, Enterprise Decision Support
TD Bank Group
10.2011 - 11.2013
Senior Manager, Planning & Analysis
Interac Association Acxsys Corporation
07.2010 - 09.2011
Director, ePayments (Fraud Management & Business Intelligence)
Points International Ltd.
12.2007 - 07.2010
Senior Manager, Financial Services (Fraud Management & Financial Analysis & Planning)
Points International Ltd.
05.2006 - 11.2007
Manager, Business Planning & Financial Analysis
Points International Ltd.
10.2003 - 04.2006
Finance Supervisor
UPS Canada Ltd
07.1997 - 09.2003
CFA -
CFA Institute
Master of Business Administration (MBA) -
Schulich Business School, York University
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