Summary
Overview
Work History
Education
Skills
Timeline
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Shivani Shivani

Winnipeg

Summary

Organized administrative professional with comprehensive experience in file processing and document control. Known for efficiently managing high volumes of data while ensuring accuracy and confidentiality. Valued team player with strong focus on collaboration and flexibility to adapt to changing needs.

Overview

5
5
years of professional experience

Work History

Provider File Processor

Canada Life Insurance
03.2024 - Current
  • Examined, categorized, and sorted incoming documents.
  • Prepared new files and assigned tracking identification numbers, resulting in faster retrievals.
  • Improved overall department efficiency with thorough invoice audits and accurate data entry.
  • Introduced automation scripts, cutting down on manual data entry errors.

Senior Operation Specialist

SkipThedishes
09.2021 - Current
  • Improved operational efficiency by streamlining processes and implementing best practices.
  • Collaborated with cross-functional teams to develop innovative solutions for complex operational challenges.
  • Managed quality and costs of organization.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Customer Solution Specialist

Hinduja Global Solutions
04.2022 - 07.2022
  • Obtained and shared customer feedback with colleagues and other departments to improve products and services
  • Identified and recommended new opportunities for improving efficiency or increasing revenue through existing products or services
  • Worked with customers to resolve questions or concerns regarding products or services purchased from company
  • Analyzed customer feedback to improve service quality and customer experience

Medical Assistant

Creditview Clinic
01.2020 - 08.2021
  • Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
  • Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
  • Greeted patients and provided required paperwork to facilitate services.
  • Called patients to confirm scheduled appointments day in advance.

Education

High School Diploma -

St Clair College
Windsor, ON

Skills

  • Organizational growth
  • Operational excellence
  • Goal setting and achievement
  • Client retention strategies

Timeline

Provider File Processor

Canada Life Insurance
03.2024 - Current

Customer Solution Specialist

Hinduja Global Solutions
04.2022 - 07.2022

Senior Operation Specialist

SkipThedishes
09.2021 - Current

Medical Assistant

Creditview Clinic
01.2020 - 08.2021

High School Diploma -

St Clair College

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Shivani Shivani