Shivani Shivani
Vancouver,BC
Summary
Proven leader with a track record of resolving escalated customer complaints and ensuring compliance with industry regulations at Jaswal and Companies. Excels in teamwork and collaboration, alongside complex problem-solving, to enhance customer satisfaction and team efficiency. Demonstrates exceptional attention to detail and people management skills, driving significant improvements in service delivery. Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.
Overview
2
2
years of professional experience
Work History
Team Leader
Suzy Shier
06.2023 - Current
- Managed escalated customer complaints, ensuring swift resolution and preventing further dissatisfaction.
- Coordinated cross-functional teams to deliver exceptional customer service in a fast-paced environment.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Admininstrative Support
Jaswal and Companies
06.2022 - 03.2023
- Safeguarded confidential information by maintaining organized filing systems for both physical and digital records.
- Provided exceptional customer service by promptly addressing inquiries from clients, vendors, or internal staff members via phone or email correspondence.
- Maintained up-to-date knowledge of company policies and industry regulations to ensure compliance across all administrative activities.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
Education
BBA - Accounting
Capilano University
North Vancouver, BC09.2025
Skills
- Teamwork and Collaboration
- Attention to Detail
- Team motivation
- People Management
- Complex Problem-Solving
- Analytical Thinking
- Effective Communication
- Account Management
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Team Leader
Suzy Shier
06.2023 - Current
Admininstrative Support
Jaswal and Companies
06.2022 - 03.2023
BBA - Accounting
Capilano University
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