Shivani Sharma
Brampton
Summary
Dedicated and experienced Case Manager with a strong background in immigration services, seeking to leverage my skills in document review, process automation, and team leadership to enhance the efficiency and quality of operations. Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
3
3
years of professional experience
Work History
Case Manager
New Jain immigration services
03.2022 - 04.2024
- Ensure appropriate corrective and preventative action plans are defined and implemented to reduce errors and increase operational efficiency to get positive outcome of Visa Applications
- Provided comprehensive immigration assistance to clients, including visa applications (Visitor Visa, super-visa), work permit (Inside and outside, PGWP, Closed work permit), Permanent residency (Express Entry, OINP, SINP, RNIP, Non-Express Entry, spousal sponsorships, parent Grandparent Sponsorship), PR card Renewals, PRTD and citizenship applications
- Conducted thorough assessments of client eligibility for various immigration programs, ensuring compliance with Canadian immigration regulations and policies
- Prepared and reviewed legal documents for accuracy and completeness, liaising with government agencies on behalf of clients
- Managed client communications efficiently, addressing inquiries, providing case updates, and offering guidance on immigration procedures
- Collaborated with colleagues and legal professionals to resolve complex immigration cases and advocate for clients' interests
- Maintained meticulous records of client files and case documentation, ensuring confidentiality and adherence to privacy regulations
- Manage, coach, and develop a team of Case Workers responsible for the review and authentication of immigration documents
- Compile and manage production data metrics to measure and track quality and productivity
- Monitor department work schedules in the Production workflow platform and coordinate work distribution to maintain optimal workflow and load balancing
- Provide oversight to the electronic document management system implementation and manage document control resources
- Maintained meticulous records of client files and case documentation, ensuring confidentiality and compliance with privacy regulations
- Present policy changes and evaluation-related updates to the team in a structured, consistent, and timely manner
- Oversee hiring and performance management within the department
- Develop and manage a high-performing team through effective delegation, accountability, and leadership.
Office Administrator
Skilled Career Canada
02.2021 - 03.2022
- Conducted thorough reviews and authentication of immigration documents
- Assisted in developing and refining processes to enhance operational efficiency
- Liaised with clients to gather necessary documentation and information
- Maintained accurate records of case files and documentation
- Collaborated with team members to ensure timely processing of cases.
Education
Master of Technology in Electronics and Communication Engineering -
Punjabi University
Patiala, India05.2015
Skills
- Document Review and Document Management Systems
- Policy Communication
- Staff Hiring & Performance Management
- Proficient in Canadian immigration laws, policies, and procedures
- Strong attention to detail and ability to maintain accuracy in document preparation
- Excellent communication and interpersonal skills, with the ability to effectively engage with clients from diverse backgrounds
References
Available upon request.
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Case Manager
New Jain immigration services
03.2022 - 04.2024
Office Administrator
Skilled Career Canada
02.2021 - 03.2022
Master of Technology in Electronics and Communication Engineering -
Punjabi University
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