Shivani Sharma

Worked as a team manager and supporting international global operations for Americas incoming team. During my tenure, I have gained knowledge and experience for property, casualty and IFL lines of business. Additionally, holds experience of team management. Have ability to prioritize work and work independently in fast paced international environment. Exceptional leadership and mediation traits. Dedicated to ensuring all associates provide the highest level of customer service.

• Alcatel-Lucent, Intern, 06/2011, 08/2011, Worked on CONCEPTUAL FRAMEWORK FOR TRAINING NEEDS ANALYSIS. The main objective was to analyze the need for trainings in the organization as why and when need for training is felt and why is it important for organization.
• Fullerton Securities & Wealth Advisors Ltd., Intern, 06/2011, 08/2011, Knowing as to how various insurance policies are sold off in the market.

SME of Canada & US Incoming Process (involves pre-bind and post - bind tasks of policy management process) for property, casualty and international financial lines. Prepare underwriting reports and update insurance forms when necessary. Takes care of mid-term endorsements and post policy issuance changes. Additionally, allocates premiums and do the bookings in the system. Undertaken skills of underwriting assistant (UA) wherein quote drafts are created and class codes are determined using various insurance regulatory sites which further lets to determine premiums basis risks involved. Additionally, basic and experience rating is performed to determine premiums considering limits and deductibles and other terms and conditions. Preparation and housekeeping of process manuals. Ensures every update is captured. Communicate and keep team abreast of new/upcoming procedural changes, ongoing projects with impact by conducting monthly meetings. Leads business calls with onshore stakeholders. Ensures process is on track and there is no communication gap. Handled multiple business process transitions. Also, worked towards transitioning and stabilization of Canada Incoming property process during onshore visit to Poland. Organize team in an effective manner (work split etc.), allocate workload systematically and fairly. Perform regular meeting connects including documentation and manage low performers. Involves mentoring, coaching and providing training to team members as and when required. Preparation of reports such as data monitoring, FTE calculation, portfolio management, etcetera. Also, works on ad-hoc reports basis ongoing projects. Currently undergoing certified ‘Psychological Training Program by ICTRC’ which will help in spreading awareness, identifying, counseling and advising people dealing with mental health problems.

Date of Birth: 06/04/1992

• Have earned multiple performance based awards like You have earned it (YHEI), PAT on the back, Well done and Thank you awards.
• Earned organizational level awards for supporting various clubs like CSR group, Xpressions newsletter and Think Green.
• Certified floor marshal and member of Crisis Management Team (CMT).
• Won Innovator’s award for creating an impact in business by implementing FTE saving idea in the process via automation.
• Won Innovator’s award for suggesting ways to go paperless under Go green category.
• Received appreciation for three consecutive for leading a project in Global Day Of Giving (CSR project).
• Received appreciation for supporting SAKSHAM project initiated by AXA XL for educating underprivileged children.

• Painting & drawing caricatures highlighting social/environmental issues and spreading awareness
• Supporting and working for Think Green group and core team member of Biodiversity project – Aranya, the biodiversity park, Delhi
• Gardening
• Supports CSR activities and collaborates with NGO to serve the society.
• Swimming

• Supported CSR acitvities
• Contributed in building biodiversity park in Delhi, India.
• Mental health counsellor.
• Good in arts and caricatures

• Have received multiple organizational awards like Pat on the back, You have earned it, Positive commitment, Innovation awards.

LinkedIn Certifications:

1. Project Management Foundations

2. Getting started as Project Manager

3. Project Management Foundations : Budgets

4. Project Management Foundations : Ethics

5. Project Management Foundations : Schedules

6. Power Bi : Dashboard for Beginners

7. Change Management Foundations

8. Organizational Communication

and many more.