Shivani Sethi
Brampton,ON
Summary
To succeed in an environment of growth and excellence and earn a job which provides me job Satisfaction and self-development and help me achieve personal as well as organization goals.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Admin Operation
DHE BOSS INC
05.2023 - 04.2025
- Handling customer inquiries, troubleshooting issues, and managing customer service communications through phone, email, or chat.
- Maintaining records of subscribers, service usage, payments, and service issues, ensuring the database is up-to-date and accurate.
- Coordinating with vendors for equipment, content providers, and other service needs.
- Overseeing day-to-day administrative tasks such as managing schedules, meetings, reports, and correspondence.
- Managing subscriptions, processing payments, issuing invoices, handling cancellations, and addressing billing discrepancies.
Admin Operation as Data Entry Operator
CTU-Transport
03.2018 - 12.2022
- Prepare noting & drafting in respect of accident case and put up on noting and issuing necessary orders to concern officials.
- Performing other correspondence work i.e., maintaining the record of Diesel Pump in Depot and submitted report to the higher authorities, Bills put up related to outside purchase, outside repair, passing of buses of CTU, tire record of buses of CTU.
- Attached with Works Manager for performing correspondence work related to officer level.
Customer Representative
Teleperformance
01.2017 - 01.2018
- Handled all the inbound and outbound calls from the customers.
- Managed the inbound and outbound calls in the timely manner.
- Listened to customers needs, queries and provided the solutions to their problems or queries.
- Identify customer needs, identify the problems, provided the solution to their problems.
- Answering customer phone calls and assisted them.
Education
Canadore college
08.2024
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Sault College
09.2023
Bachelors - Arts
DAV College
05.2018
Skills
- Effective client problem resolution
- Client communication expertise
- Positive client interactions
- Proficient in Microsoft Office Suite
- Strong writing abilities
- Typing speed of 50 WPM
- Hardworking and positive thinker
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Versatile in dynamic environments
- Excellent communication
- Computer skills
- Active listening
- Problem resolution
Languages
English
Hindi
Punjabi
Certification
- First Aid & CPR Level-C, Canadian Red Cross.
- Security guard license.
- Valid G license.
Timeline
Admin Operation
DHE BOSS INC
05.2023 - 04.2025
Admin Operation as Data Entry Operator
CTU-Transport
03.2018 - 12.2022
Customer Representative
Teleperformance
01.2017 - 01.2018
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Sault College
Canadore college
Bachelors - Arts
DAV College
Availability
Full time.
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