Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shivani Sarika

Mississauga,ON

Summary

Accomplished professional with over three years of experience in management and sales, blending strong leadership skills with substantial customer interaction and sales expertise. Proven track record of exceeding sales targets and driving team performance through effective coaching and strategic planning. Possesses a deep understanding of business operations and client relationship management, combined with an analytical approach to solving complex problems and improving processes. Skilled communicator adept at negotiating and building lasting partnerships. Eager to leverage extensive managerial and sales background to deliver high-value consulting services, helping clients achieve their business goals through innovative solutions and actionable insights

Overview

4
4
years of professional experience

Work History

Manager

Sushi2Go
05.2023 - Current
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.

Assistant Manager

Victory Buffet
04.2022 - 04.2023
  • Resolved customer complaints professionally, turning potentially negative experiences into positive ones that encouraged return visits.
  • Trained new employees in operational procedures and modeled duties for front and back house positions.
  • Streamlined daily operations by efficiently managing inventory and maintaining proper stock levels.
  • Proactively recognized problems with operations as well as came up with innovative ways to get around them, such rearranging worker duties or organizing seating to make the most of busy times.

Customer Service and Sales Representative

Union Bank Of India
07.2020 - 07.2021
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Maintain a high level of professionalism and product knowledge while staying current with modifications to industry laws, rules, and practices.

Education

Cyber Infrastructure Specialist

Lambton College of Applied Arts And Technology
Sarnia, ON
04.2023

Bachelor of Engineering - Electrical And Electronics

Anurag Group Of Institutions
Hyderabad, India
06.2020

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Customer Service & Sales
  • Analytical Skills

Timeline

Manager

Sushi2Go
05.2023 - Current

Assistant Manager

Victory Buffet
04.2022 - 04.2023

Customer Service and Sales Representative

Union Bank Of India
07.2020 - 07.2021

Cyber Infrastructure Specialist

Lambton College of Applied Arts And Technology

Bachelor of Engineering - Electrical And Electronics

Anurag Group Of Institutions

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Shivani Sarika