SHIVANI SAH

• Handled sensitive client information with discretion, ensuring confidentiality at all times.
• Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
• Managed incoming calls, providing prompt and accurate information to clients about products and services.
• Maintained accurate record-keeping with proactive attention to client information updates.
• Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.

• Increased client satisfaction by providing tailored business advice and strategies for growth.
• Capitalized on strategic business partnerships to foster new market penetration.
• Collaborated with cross-functional teams to implement successful change management initiatives within client organizations.
• Recommended initiatives to improve performance and maximize return on sales incentives.

• Advised clients on best practices in human resource management, fostering a positive work environment and increased employee retention rates.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.

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• Increased client satisfaction by providing tailored business advice and strategies for growth.
• Capitalized on strategic business partnerships to foster new market penetration.
• Maintained a strong grasp of the small business market, including familiarity with financial statements, pertinent risk management policies, small business products and services, and security and legal documentation unique to these goods.
• Increased employee satisfaction with professional development opportunities by soliciting feedback and continuously updating program offerings based on input received.