Shivani Sah

Hanover,Ontario

Summary

Proficient Operations Analyst with 4 years of insight managing complex financial deployments. Thoroughly manages customer data, expertly applying problem resolution via audits and troubleshooting. Extensively familiar with updated standards governing information management. Expertly applies knowledge to optimize quality control and data retention.

Overview

years of professional experience

Work History

Operations Analyst

Accenture

06.2018 - 03.2023

Supervised a team and managed backend operations, interacting with clients, etc
Worked in order to cash management and handled SOPs and performed testing for new T-codes as per our clients request
Worked in pulling out reports, audits and uploading of SQFs
Client handling and consolidation of monthly trainings for all team members
Worked on estimating and scheduling of daily tasks.

Education

Management and leadership DEVELOPMENT program -

Conestoga College

Kitchener, ON

12.2023

BBA (Bachelors of Business Administration) -

Graphic Era Hill University

06.2018

Skills

Communication skills(multilingual)-fluent in English and Hindi
Ability to perform independently as well as a team player
Experienced with Microsoft office (excel, PowerPoint, word) on windows and mac
Prioritization, multitasking and problem solving ability in fast paced environment
Additional skills: punctuality, adaptability, positive attitude and ability to carry heavy weights

Good presentation skills
Polite behavior with teammates and customers
Good financial skills
Presentation Development
Client Relationship Management

Volunteer Experience

Organized cultural events and performed in it.
Played many basketball tournaments from college team.

Languages

English

Full Professional

Hindi

Native or Bilingual

Timeline