Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Shivani Reddy

Summary

Versatile and dynamic professional with a proven track record in managing patient records and enhancing customer service. Demonstrates exceptional problem-solving and communication abilities, leading to increased efficiency and productivity. Skilled in data entry and multitasking, adept at leveraging critical thinking to achieve organizational goals.

Overview

7
7
years of professional experience

Work History

Medical Office Administrator

Kw Travel Clinic
05.2024 - 10.2024

Managed phone systems, directing calls and taking messages as needed.
Performed front desk duties including patient check-in, scheduling appointments, and verifying information.
Assisted with administrative tasks such as filing, data entry, and
maintaining patient records.
Utilized electronic medical records software efficiently.
Familiarity with PS Suite software.
Knowledge of medical terminology to assist in patient interactions.

Grocery Clerk

Walmart
09.2023 - 05.2024
  • Stocked shelves and organized merchandise displays for easy retrieval.
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
  • Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Addressed customer complaints and concerns, providing mutually beneficial solutions.

Warehouse Worker

Domain Logistics
04.2022 - 09.2023

Utilizes an RF scanner for picking requirements.
Receives product efficiently and accurately via a wireless handheld device.
Organizes products using predetermined zones.
Confirms number of items picked into inventory system using a handheld device.
Ensures product is packed in containers efficiently and safely
Builds skids to be sent to customers.
Communicates daily progress to Warehouse Management.
Observes safety regulations i.e. working in a safe manner and wearing the required safety attire at all times.
Maintains good housekeeping including reports of any safety hazards or equipment
malfunctions.
Other duties as assigned.

Licensed Pharmacy Intern

Relax Biotech Pvt. Ltd
02.2018 - 08.2018

Performed duties following applicable standards, policies, and
regulatory guidelines to promote a safe working environment.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Performed various pharmacy operational activities with a solid
commitment to accuracy, efficiency, and service quality.
Maintained proper drug storage procedures, registers, and records for controlled drugs.
Counted, measured, and compounded medications following standard procedures.
Processed incoming drug orders by checking deliveries against papers and updating the computer system.

Education

Advanced Diploma - Healthcare Administration And Service Management

Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON
04-2023

Bachelor of Science - Pharmacy

Sigma University
Gujarat, India
05-2020

Skills

  • Managing patient records
  • Customer service
  • Problem-solving
  • Strong communication skills
  • Data entry efficiency
  • Payment processing
  • Bookkeeping
  • Communication skills
  • Multitasking
  • Time management
  • Problem-solving abilities
  • Attention to detail
  • Critical thinking

Languages

English
Hindi
Gujarati
Telugu

Timeline

Medical Office Administrator

Kw Travel Clinic
05.2024 - 10.2024

Grocery Clerk

Walmart
09.2023 - 05.2024

Warehouse Worker

Domain Logistics
04.2022 - 09.2023

Licensed Pharmacy Intern

Relax Biotech Pvt. Ltd
02.2018 - 08.2018

Advanced Diploma - Healthcare Administration And Service Management

Conestoga College Institute of Technology And Advanced Learning

Bachelor of Science - Pharmacy

Sigma University
Shivani Reddy