Summary
Overview
Work History
Education
Skills
Timeline
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SHIVANI PATEL

CALGARY,Alberta

Summary

Resourceful Shift Supervisor known for high productivity and efficient task completion. Skilled in team leadership, inventory management, and customer service excellence. Excel at communication, problem-solving, and adaptability, ensuring smooth operations and positive work environments. Committed to fostering teamwork and meeting operational goals with integrity and reliability.

Overview

2
2
years of professional experience

Work History

Shift Supervisor / Crew Member

Dairy Queen
Calgary, Alberta
12.2023 - Current
  • Provided excellent service to customers, handling inquiries, complaints, and ensuring a positive dining experience
  • Managed cash register operations, handled transactions, and ensured accurate cash management at the end of shifts
  • Worked effectively with team members to ensure efficient operations and a harmonious work environment
  • Balanced multiple tasks efficiently during peak hours to maintain service speed and quality
  • Assisted in training new employees, providing guidance on company procedures and best practices
  • Helped with inventory checks and restocking, ensuring all necessary supplies were available.
  • Provided on-the-job training to new staff members.

Cashier Floor Supervisor

Real Canadian Superstore
Mississauga, Ontario
05.2023 - 12.2023
  • Ensured that cashiers performed their duties in accordance with company policy and procedures.
  • Supervised and trained new cashiers on register operations, customer service, and POS software.
  • Maintained accurate records of all transactions processed by the cashiers.
  • Resolved customer complaints promptly and professionally.
  • Verified employee timecards for accuracy prior to approval.
  • Assisted customers with returns or exchanges when needed.

Cashier

7-Eleven
Mississauga, Ontario
11.2022 - 04.2023
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Issued receipts, refunds, credits or change due to customers.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Ensured compliance with all safety regulations within the store environment.

Education

PG-Software Development -

Bow Valley College

Skills

  • MS office
  • Teamwork skills
  • Time management
  • Customer service
  • Schedule Management
  • Safety reviews
  • Customer-Oriented
  • Staff Motivation
  • Communication
  • Employee Training
  • Cash handling ability

Timeline

Shift Supervisor / Crew Member

Dairy Queen
12.2023 - Current

Cashier Floor Supervisor

Real Canadian Superstore
05.2023 - 12.2023

Cashier

7-Eleven
11.2022 - 04.2023

PG-Software Development -

Bow Valley College

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SHIVANI PATEL