Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Shivani Patel

Winnipeg,MB

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

7
7
years of professional experience

Work History

Technical Support Advisor

Kelly Connect
10.2023 - Current
  • Maintained expert-level knowledge of company products to provide accurate information to clients during support calls or emails.
  • Maintained confidentiality when dealing with sensitive customer data, adhering strictly to company policies regarding privacy protection.
  • Enhanced customer satisfaction by promptly addressing technical issues and providing effective solutions.

Technical Support Advisor

InTouchCx
01.2023 - 10.2023
  • Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained high-quality service standards, ensuring positive customer feedback.

Sanitation Worker

McCain Foods
08.2022 - 01.2023
  • Maintained a sanitary environment with daily inspections and timely maintenance of assigned areas.
  • Washed down facility walls, floors, and doors regularly with cleaning solutions and sprayers.

Guest Experience Leader

McDonald's
03.2021 - 08.2022


  • Played an active role in resolving guest complaints, leading to increased satisfaction scores and positive feedback from guests.
  • Contributed to revenue growth by upselling additional amenities or services when appropriate during guest interactions.

Customer Service Representative

WALMART Canada
09.2019 - 10.2021


  • Answered constant flow of customer calls with minimal wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled customer inquiries and suggestions courteously and professionally.

Shift Manager

Papa John's Pizza
06.2017 - 03.2020
  • Managed Papa John's Pizza store as a SHIFT MANAGER including front desk, kitchen, admin, inventory and stock functions.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.

Volunteer

SENECA STUDENT FEDERATION
05.2017 - 02.2020
  • Ensured current students were aware of opportunities and events provided by the federation.
  • Assisted with special events and programs.

Education

Electronics Engineering Technician -

Seneca College (Newnham Campus)
04.2020

Diploma in Computer Engineering -

VPMP Polytechnic
Gandhinagar, Gujarat
05.2016

Nelson's Higher Secondary School
Ahmedabad, Gujarat
03.2013

Skills

  • Excellent communication skills
  • Time management skills
  • Ability to work with minimal supervision
  • Good ability to work in team and individual environment
  • Decision-Making
  • Customer service focus
  • Remote Support
  • Technical Support Triage

Languages

English
Full Professional
Gujarati
Native or Bilingual
Hindi
Native or Bilingual

Timeline

Technical Support Advisor

Kelly Connect
10.2023 - Current

Technical Support Advisor

InTouchCx
01.2023 - 10.2023

Sanitation Worker

McCain Foods
08.2022 - 01.2023

Guest Experience Leader

McDonald's
03.2021 - 08.2022

Customer Service Representative

WALMART Canada
09.2019 - 10.2021

Shift Manager

Papa John's Pizza
06.2017 - 03.2020

Volunteer

SENECA STUDENT FEDERATION
05.2017 - 02.2020

Electronics Engineering Technician -

Seneca College (Newnham Campus)

Diploma in Computer Engineering -

VPMP Polytechnic

Nelson's Higher Secondary School

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Shivani Patel