Shivani Patel

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Handled issues of customers regarding refunds, reshipment and generating a return label.
• Assisted 3 customers simultaneously via.chat for resolving the issues.
• Helped customers in merging accounts, performing order adjustments and creating a ticket.

• Asked open-ended questions to assess customer needs and recommend products
• Prepared and demonstrated food and non-food vendor products for members
• Generated brand awareness and positive product impressions and educated customers to increase sales
• Ensuring our guests have a VIP experience at MANDY'S by treating them like family and exuding good vibes
• The efficiency with cashier duties; ringing and taking orders correctly
• Providing warm, genuine, and thoughtful service around the clock
• Be a product knowledge guru to help our guests with their orders and direct them to the counters.
• Worked flexible hours; night, weekend, and holiday shifts.

• Handled a crowd of voters in Election Day.
• Greeted visitors upon arrival and directed them to appropriate place
• Verified their information with the voter's list. Assigning ballots to the voters and explaining the process of voting

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• Processed cash register transactions on POS and provided correct change
• Accepted checks, debit and credit cards, and gift certificates in line with company policy
• Answered questions regarding special and seasonal products
• Greeted customers with prompt and friendly service
• Maintained clear checkout area for tidy presentation
• Ordered, stocked and rotated aisles and departments.

• Encouraged students going through difficult times, helping them persevere and be
• SP

• Ready for later educational and personal challenges
• Provided individual and group counseling services to meet developmental and remedial needs of students
• Wrote letters of recommendation to help students obtain their desired jobs, co-ops or placements in higher-level education programs
• Consulted with students, parents, teachers and other school and community stakeholders to assist in meeting student needs.