Shivani Kush
Surrey,Canada
Summary
Organized and dedicated Clinic Manager and Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Clinic Manager
BC- Injury Care and Exercise Inc.
01.2022 - Current
- Using Jane app for booking appointments, billing, manager shifts for Therapists, preparing weekly ending report
- Deal with DTP (Direction to Pay with Law firms along with Financing company)
- Interviewing, hiring, and training new administrative staff members
- Organizing and controlling the operations of a department by providing administrative services
- Preparing Cheque reports for Staff for pay role
- Schedule Staff shifts
- Scheduling and confirming medical appointments with patients
- Helping patients complete documents and medical history forms
- Maintaining confidential medical history files
- Preparing agendas for meetings and possibly taking minutes of meetings
- Ordering supplies and maintaining inventory
- Greeting Patients and answering phones
- Coordinating staff meetings
Medical Office Administrative Assistant
CORE Medical Centre, Pacific Coast Recovery Care | Adult ADHD Centre
11.2022 - 04.2024
- Greeting customers and helping them with their inquiries and directing them to the appropriate department
- Manage Medical Director's calendar in goggle sheets/ goggle calendar and attend to any correspondence
- Knowledge of an Oscar software to book appointments
- Faxing prescriptions, emailing reports and referrals to patients based on instructions from doctors
- Registering ADHD patients and uploading documents in OSCAR
- Sorting documents coming through fax, mail
- Scheduling and confirming medical appointments with patients
- Helping patients complete documents and medical history forms
- Maintaining confidential medical history files
- Preparing agendas for meetings and possibly taking minutes of meetings
- Email communication Mostly
- Sending ADHD reports to patients
- Follow up with patients for follow up emails
Administrative Office Assistant
Gunold Canada Inc
05.2022 - 07.2022
- Answer telephone and electronic enquiries and relay telephone calls and messages
- Account receivable
- Sending invoices and collecting receipts
- Filing forms and documents
- Set up and maintain manual and computerized information filing systems
- Determine and establish office procedures
- Greet visitors, ascertain nature of business and direct visitors to employer or appropriate person
- Write and distribute email, correspondence memos, letters, faxes and forms
- Assist in the preparation of regularly scheduled reports
- Develop and maintain a filing system
- Maintain contact lists
Administrative Office Clerk
UPS
11.2020 - 11.2022
- Receiving packages from delivery trucks and storing them in warehouses until they can be delivered
- Maintaining inventory records of incoming packages and outgoing shipments to ensure that no items are lost during transit
- Processing packages for shipment using computerized shipping systems, manually handling packages, or both
- Performing duties related to shipping and receiving packages, including unpacking boxes and preparing packages for shipment
- Assisting customers with problems regarding shipping, billing, or delivery status of shipments
- Using computerized tracking systems to track packages from point of origin to final delivery
- Processing insurance claims for damaged shipments
- Communicating with customers about shipping status via phone or email
- Supported group, such as data manipulation, planning, package handling, shipping, auditing, inventory, customer support, operations support, etc
Salon Assistant
Grace beauty salon
04.2019 - 06.2022
- Welcome clients to the Salon
- Listen to client's requests and is available to suggest products or services
- Help with Salon opening and closing
- Update clients on new retail products or promotions
- Maintains service quality by following standards of the salon
- Build lasting relationships with clients
- Clean and sterilize scissors, combs, clippers, and other instruments
- Receive payment from customers for services
- Assist clients with bookings and cancellations
- Update notes in client registry
- Send out salon emails and promotional materials
Education
BBA - Business Administration And Management
Yorkville University
04-2022
Diploma - Cosmetology
Orane Beauty Institute
05.2019
Skills
- Operations management
- Profit and loss statements
- Medical billing
- Bookkeeping oversight
- Decision-making
- Critical thinking
- Employee performance evaluations
- Training and mentoring
- Clinical staff management
- Patient relations
- Performance monitoring
- Employee recruitment and hiring
Certification
Guard Card
- Security Officer Certification (SOC) - National Association of Safety Professionals.
Languages
Hindi
English
Punjabi
Personal Information
Title: Clinic Manager and Administrative Assistnt
Timeline
Medical Office Administrative Assistant
CORE Medical Centre, Pacific Coast Recovery Care | Adult ADHD Centre
11.2022 - 04.2024
Administrative Office Assistant
Gunold Canada Inc
05.2022 - 07.2022
Clinic Manager
BC- Injury Care and Exercise Inc.
01.2022 - Current
Administrative Office Clerk
UPS
11.2020 - 11.2022
Salon Assistant
Grace beauty salon
04.2019 - 06.2022
Diploma - Cosmetology
Orane Beauty Institute
Guard Card
- Security Officer Certification (SOC) - National Association of Safety Professionals.
BBA - Business Administration And Management
Yorkville University
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