SHIVANI JINDAL
Christchurch,CAN
Summary
Experienced and reliable customer service supervisor with extensive experience providing great attention and service to customers. Proven ability to listen attentively. Excel in both team environment and alone.
Overview
2026
2026
years of professional experience
Work History
Housekeeper
Housekeeping
- Maintained cleanliness and organization in assigned areas, adhering to safety protocols.
- Operated cleaning equipment effectively to ensure high standards of hygiene.
- Assisted with inventory management, tracking supplies for efficient replenishment.
- Adapted quickly to changing priorities while managing time effectively during shifts.
Cafe Worker
BP Works
02.2024 - Current
- Prepared and served food and beverages to customers efficiently.
- Maintained cleanliness and organization of work areas and equipment.
- Collaborated with team members to ensure smooth daily operations during peak hours.
- Followed safety and hygiene protocols to maintain a safe work environment.
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
Customer Service Representative
BP Connect
01.2022 - 01.2024
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Managed timely and effective replacement of damaged or missing products.
- Developed customer service policies and procedures to meet and exceed industry service standards.
Education
Masters Of Commerce - Accounting And Business Management
Punjabi University
03.2017
SSD Girls College Bathinda
Skills
- Training development aptitude
- Complaint resolution
- Order documentation
- Document Control
- Call center experience
- Account Updates
- Client Relations
- Customer Education
Languages
English
Professional Working
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Cafe Worker
BP Works
02.2024 - Current
Customer Service Representative
BP Connect
01.2022 - 01.2024
SSD Girls College Bathinda
Housekeeper
Housekeeping
Masters Of Commerce - Accounting And Business Management
Punjabi University